Lotte Innovate Vietnam serves all professional IT services from system management, infrastructure, hardware, cloud, security solution to software, offshore services, SaaS, etc…Leading the Sales, Account Management. Sales Support, Marketing, Partnership and Purchasing of the technology company, I am managing the portfolio of 12 billion dollar with up to 50 accounts. My current role oversees the entire sales department, develop and set sales strategies, and ensure alignment with company goals.

I work as part of a team to implement & support the Mambu platform with digital lenders, startups, microfinance organizations and new business units of traditional banks- Provide the support in gathering business requirements (product settings, workflows, accounting rules, etc) from our customers and translate these into configuration and setup of the Mambu system- Provide training to our customers on the Mambu platform and new feature releases- Deliver ongoing support and Q&A to existing customers and their usersTo fulfil this position, I have - Deep knowledge of consumer or business lending and deposits products and operations by having worked in the banking or FinTech industry- A team player mindset and a positive attitude towards colleagues and clients - even in challenging project phases- A strong, self-starter mentality and the capability to build relevant connections with other internal & external stakeholders and departments- A consultative mindset of listening, understanding and anticipating customer needs- Excellent written and verbal communication skills in English- Enthusiasm and passion to work in a team or independently, handling conflict resolution, and time management as well as solving problems- The ability to work across geographic and cultural boundaries- Detail orientation and a strong eye for organization & processes, while multitasking on numerous sales conversations at once

Rate Plus offers the big data, data validation for financial intuitions across Vietnam, with the HQ in Hanoi, My roles is contracted Business Development reps in HCMC Area to generate leads, maintain existing relationship as well as handling presales and commercial activities.

As a consultant in FPTSoftware's Digital Transformation (DX) division, my role encompasses both presales consulting and project management to ensure smooth and successful implementation for our customers. Here are some key responsibilities and accomplishments:- Presales Consulting: Engage with clients to understand their business needs and challenges, and provide expert advice on how digital transformation can address those issues. Collaborate with clients to develop a cohesive plan for their DX activities, tailored to their specific goals and objectives.- Project Management: Take charge of managing implementation projects, ensuring seamless execution and timely delivery of results to customers. Oversee the coordination of various teams and resources involved in the project, while maintaining effective communication with stakeholders.- DX Program Strategy: Provide guidance on best practices, methodologies, and strategies to drive successful digital transformation initiatives.- Case Study Development: Build compelling case studies showcasing. These case studies serve as valuable references to demonstrate our expertise and capabilities to external clients, helping them gain confidence in our services.- Workshops and Knowledge-Sharing: Organize workshops facilitate the exchange of ideas, best practices, and innovative approaches to DX implementation.Key Projects:- Long Chau Pharmacy Chain: Successfully extended the chain to 200 stores during the challenging period of the pandemic. Leveraged digital solutions to improve operational efficiency, enhance customer experience, and enable seamless expansion.- Top Hat: Utilized Design Thinking principles to identify and resolve ineffective processes that relied heavily on manual work. Implemented technological solutions to automate tasks, streamline operations, and modernize systems, resulting in increased efficiency and productivity.

Working as Business Analyst for Customer Relationship Management System which covers:- Facilitate to gather requirements on Customer onboarding journey between business and dev team- Facilitate to gather requirements on Customer Servicing between business and dev team- Improve and Digitize Customer Experience - Integration for holistic Straight Thru Process from front-end to downstreams- Design Functional Specification and User Scenarios.- Vendor management

As a team in Enterprise Architecture and Digital initiatives department, playing as BA to roll out CRM System to Vietnam branch.- Business Needs assess - Building the user journey - Analysis business requirement- Define Scope and WBS- Building developement plan- Support UAT, Go-liveFocus on process digitization and Customer Management end to end.

N&P Inspiration Technology Services Co., Ltd. was founded in April 2015 in Ho Chi Minh City, Vietnam by three friends who have extensive experience in various fields including IT, Banking, Marketing and Project Management.Our business is predominantly focused on developing the most awesome, intuitive, unique and creative mobile apps. In August this year, we shall be launching a very exciting new mobile app, Hubba, the first of its kind in Vietnam. Hubba is the flagship production of us, believed that this innovation would be of great appeal to the mobile users.

Implement key project to make a new mindset of CRM and DMS.Using MS Dynamic CRM to boost sales and customer service with informative reports and support.Using DMS to manage internal documents, integrating with LOS to handle customer profile and application.

• SME Project Management : Operational & Technical PM to roll out SME’s new products. • Work with various departments to analyze business requirements, design workflows, prepare user requirement documents, arrange UAT testing and operational processes.• Knowledgeable about Trade Finance (Import/Export L/C, Export Financing), Supply Chain, SME Internet Banking,

IT Project Manager – implemented the IT New Landscape project in a record breaking time of 9 months. This was a multi-million dollar project with multiple systems integrated under the technology architecture of MDB’s strategic partner – Fullerton Financial Holdings • CRM • Core Banking • Credit Approval • Collection • Card • Document Management• Call Center• Internet BankingFull cycle project management: Requirement, Proof of Concept, System Integration Test, User Acceptance Test, Operation Rehearsal, Data Migration, User Training, Implementation and Post Implementation Support. Ensured proper project documentation as per Fullerton’s Audit Requirements and SBV Audit Requirements. Coordinator between business workstreams, local IT and IT vendors on requirement analysis, design, testing and implementation. Manage project tasks, issues and changes.

Deputy Manager – Rolled out ITIL project – IT Service management process• IT Helpdesk build up• Service Catalog build up• Service Level Agreement control• SharePoint – Cooperation portal for back-office business• Compliant and auditing control• Documentation and reports

Team Leader. SharePoint Research and Development on e-process – document, workflow management, Quality control system.