Tiffany Smith Email & Phone Number

Charlotte, NC

• Review Leases for maintenance responsibility, notices, restrictions, etc.
• Follow up on landlord related items such as: signatures needed, plan approvals, certificates of insurance, tenant improvement allowances, maintenance issues, etc.
• Liaison with other departments (single point of contact) both internal and external.
• CMMS (Computerized Maintenance Management System) administrator
• Assist in keeping maintenance tracker up to date and send out the weekly update
• Assist FM’s with appropriate follow up with vendors, donor centers, and senior leadership.

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

• Ensure the effective management of 110 income-based and Tax Credit apartment homes for 62+ Seniors and de-escalated a maintain a healthy and friendly living environment by de-escalating resident issues.
• Update the service technician exam for potential new hires to support the sourcing of best-fit candidates and staffing needs.
• Develop and implement a new filing system with optimized key control procedures to protect the company’s dataset and the owners’ and staff members’ personal information from potential liability.
• Oversee compliance with HUD, NCHFA, and in-house policies and requirements.
• Conduct monthly engagement and outreach initiatives to promote engagement and inclusion, maintaining consistent resident service quality delivery and a 99% year-round occupancy rate within the community.
• Mentor peers and coach new hires daily on best practices and procedures, resulting in increased performance and productivity.

Davidson, NC

• Confer with representatives of the Community Association and/or the Board of Directors to review the financial status of the Association and to determine management priorities.
• Attend Board meetings in accordance with the contract between the Management Company and the Community Association.
• Arrange for and oversee, the activities of contract service representatives including, but not limited to exterminators, trash collectors, major repair contractors, landscapers, and pool management personnel.
• Investigate disturbances, violations, and/or complaints and resolve issues in accordance with the governing documents and regulations of the Community Association.
• Direct collection of monthly/annual assessments from residents and payment of incurred operating expenses.
• Direct maintenance staff in routine repair and maintenance of buildings and grounds of the complex.

Mooresville, North Carolina

• Collects and processes all monthly rental income for the property and ensures 100% accuracy in auditing ledgers thus consistently maintains a 1.5% or less delinquency rate on a 227 unit apartment home community.
• Oversees all leasing responsibilities and training of leasing specialists, and reviews completed application as well as assesses household information, including income and asset verification according to program.
• Maintains high standards of resident relations and ensures 100% customer satisfaction, by helping new residents move in apartments properly including completing the move-in inspection, signing the lease agreement, and.
• Upholds 100% records accuracy of all community transactions, and ensures timely submission of documents including evictions, completion of final account statements, delinquency reports, move-in, and move-outs.
• Handles the accounts receivables for 200+ resident accounts averaging to $3.3 million yearly and responds to residents’ complaints promptly and gives feedback from the property manager resulting in 90% customer service.
• Efficiently updates the weekly reports concerning notices to vacate, vacancy reports, activity reports, and follows up with current and previous residents to ensure 100% collection efforts, and sends out all renewal.

Kannapolis, North Carolina

• Served as a Liaison between landlords, rental prospects, and actual tenants for a portfolio of 2 low income apartment communities representing approximately $100K in monthly rent and fees.
• Maintained monthly budget and prepared bonus summaries, month end reports, and leasing summaries.
• Collaborated with rental prospects and managed all aspects of leasing as well as analyzed bids from contractors for the provision of property services, i.e., cleaning, maintenance, and security.
• Pre-qualified tenants by conducting a thorough review of all documents required by the state of North Carolina, validated all documents, performed due diligence processes on all applicants, and invited qualified.
• Successfully implemented marketing and advertising programs lowering exposure to a weak market by 5%, and generated housing traffic, which increased occupancy from 92% to 99%.
• Ensured 100% adherence to the Tax Credit Policy and Procedure for annual re-certification and operation, following section 42 guidelines.

Greenville, North Carolina Area

• Collaborated with tenants of a 308-unit (1056 beds) apartment building ensuring 100% compliance with company policies and procedures on maintenance requests, lease terms, late rent payments, security deposit and damage.
• Effectively maintained property within the established budget guidelines in conjunction with the District Manager, and assisted the Property Manager in the formulation of budgets and business plans for each upcoming.
• Ensured 100% accuracy in resident records and updated rents, deposits and application fees received from applicants and residents, as well as made sound financial decisions in the absence of the community manager.
• Scheduled maintenance and renovation with minimal interruption to tenants and collaborated with Community manager to effectively manage customer service, which resulted in a 56-65% resident retention for 1056 beds.
• Maintained the property appearance and addressed repairs promptly as well as effectively enforced community policies when addressing resident concerns and complaints.
• Executed the properties marketing plan and maximized use of the marketing software.

Goldsboro, North Carolina Area

• Provide efficient, courteous customer service and assist in all aspects of product offerings and services
• Ensure an extraordinary customer experience
• Show strong knowledge of all products and service features
• Meet sales objectives and handle administrative aspects of sales including contracts, warranties, and payments and filing completed orders.
• Multitask in a fast paced environment
• Educate customers and peers on innovative telecommunication products

Charlotte, North Carolina

Charlotte, North Carolina Area

• Reconciled all cash and non-cash point-of-sale transactions throughout the business day
• Prepared bank deposits and reconciled to journals
• Maintained detailed records of all business transactions
• Assisted customers with confidentiality concerning their accounts and privacy of their business
• Assisted front-end supervisors during shifts or breaks by supervising cashier operations for over 20 registers

Bachelors, Psychology

BA - Psychology Minor - Women's Studies

Master Of Science - Ms, Psychology