Toby Conrad Email and Phone Number

Project manager and packaging engineer for new model programs. Managing design and partner development related to packing and transportation planning for American Honda Manufacturing.

Responsible for multi million dollar manufacturing inventory management and analysis. Responsible for all inventory-related issues at Honda manufacturing plant. Project leader for associate training, model year transition, plant physical inventory, and overall inventory management. Received positive reviews and feedback on all assigned projects.

o Managed the quarterly reconciliation of cross-company budgets in excess of $4MM through SAP.o Automotive manufacturer defect reporting and analysis.o Develop ad-hoc reporting and forecasting as needed to support initiatives to grow the business and expand business offerings.o Actively analyze departmental processes using the appropriate analysis and reporting tools, including Cognos, Crystal Reports, SQL Management Studio, Composite, Microsoft Access, Excel, and a variety of software-specific reporting interfaces. o Leverage data analysis to engage with business partners to identify and address areas for performance improvement, including service level.o Develop and maintain department, section, team level scorecards, KRA’s and OPMs. o Lead reporting and data analysis for scorecards in conjunction with Reporting Specialist to ensure timely and accurate completion and update.o Identify business trends and recommend solutions based on analysis and develop new reporting to address areas of need.o Responsible to perform analysis of key metrics and provide recommendations for process efficiencies and improvements that lead to an enhanced customer service experience.o Assist with the data gathering and analysis for the department annual budget preparation and revisions.

Manage risk accounts and try to resolve in an efficient and cost effective manner.Directly responsible for managing and collecting on over $5 million in company assets and potential losses.Worked on several projects including reorganization of workload management and reviewing best practices for collection activity.Resolved escalated customer issues including account resolutions, repossession and collection efforts.Review and Mentor Mid level Associates on performance

Exceeded the requirements for calls taken on a consistent basisWorked with senior collectors in resolving accounts that are potential losses for the company.Handled additional accounts based upon needs of other colleagues while they were on vacation by working their lists to maintain adequate follow up time.Cross-trained in outbound communications for 12 months, assisting with initiatives including welcome call and credit card sales.

Market Liaison for the Central USA Region. Facilitated communications between the customer relations department and field managers in resolving escalated customer vehicle and warranty concerns. This included decision making, organizational, problem solving and training skills.Responsible for various customer complaints and concerns regarding warranty and dealer issues.Expedited email correspondence for BMW automobiles and motorcycles