Toby Billington Email & Phone Number

Newcastle, New South Wales, Australia

Newcastle, New South Wales, Australia

Sydney, Australia

• Work with business design and develop RPA (Blueprism) Pilot and production of initial deployment of AP system. I was responsible for the interaction with vendors and business driving the process changes through.• Several Financial (PeopleSoft) Updates – Working with the business and external developers.• SharePoint developments◦ Policies and procedures site◦ Supported Independant living – redesign of process flows• Working with the business on implementing cloud based systems◦ Legal (Leap)◦ Church (Tithe.ly)• Designing and Deploying Dynamics to our community Hubs – Providing emergency care to people coming in off the street.• Each of these required being the liasion between the business, IT, numerous SME and external vendors. It required extensive stakeholer engagement, running interviews and workshops. I produced the required specification documentation and change management plans for each of these.

Sydney

Requirements gathering and documentation for in house bespoke software replacement and MS CRMManaging Confluence and Jira

Newcastle Nsw

IT Business Analysis • Requirements gathering and documentation • Design and institute process and systems changesTechnologies: • Dynamics 365 - Microsoft CRM ◦ Designing Dashboards ◦ Working with Vendors looking integration with other softwares • BuinessCraft ◦ Building ETL extractions for reporting ◦ Major Upgrade Roll Out

Newcastle, Australia

1. Manage IT staff by training and coaching employees, communicating job expectations and appraising performance2. Design and institute process and Systems changes3. Project Manage Customer Projects, Design, develop, implement and coordinate systems development

Newcastle, Australia

Production of Internal Training Course material for Staff and volunteers to build an understanding of the needs of running a small business and looking to assist the same to provide for the many needs of Seafarers.

Sydney, Australia

Roll out of CRM and Website including:Process modelling and documenting existing "AS-IS" processes via interview and modelling workshops. Performing data migration from existing Systems to new.Design the process modelling for the “To-Be” processes for the business.Building an understanding of waste and sustainability.

Warrabrook

Manage Data ResourcesDesign and Architect Warehouse Maintain business intelligence tools, databases, dashboards, systems, or methods.Manage timely flow of business intelligence information to users.Development of Operational KPI's, reporting platforms and business dashboards Data warehouse administration and ERP administration support • Technologies: CRM/ERP – • PowerBI : Establishing Dashboards and reporting, Building ETL scripts for KPI • Cognos/Microstategy : Maintaining existing Dashboards and reports • SSRS - Maintaining existing reports • Tableau - Investigating as a replacement for other Tools • Pronto/BusinessCraft/Myob/SalesForce/Sugar - Maintaining existing systems environments

Newcastle, Australia

Manage information technology and computer systemsPlan, organise, control and evaluate IT and data operationsManage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performanceDesign, develop, implement and coordinate systems, policies and proceduresEnsure security of data, network access and backup systemsIdentify problematic areas and implement strategic solutions in timeAudit systems and assess their outcomesDeveloped and began implementation of 2 year IT strategy to merge multiple business systems into a manageable model.

Sydney, Australia

Stakeholder management both internal and external Identifying business needs and matching requirements and business needs togetherEstablishing and optimising integration between systemsProcess MappingBusiness Analysis & Business case developmentRoot cause analysisGap AnalysisFeasibility Studies & RFP managementReporting to Staff and Executive, details of opportunities and issues Contract negotiations with External parties reviewing these with Legal representation. Maintaining and managing numerous products through the whole organisational life-cycleTechnologies: CRM/ERP • Dynamics 365/Microsoft CRM/Microsoft Nav – Architect and Implement Dynamics and Nav - ensuring systems matched requirements • ETL development for data miration • SSRS/Cyberquery/PowerBI - Developing numerous reporting models • Cognos – Maintaining existing reporting suite.

Sydney, Australia

Client Liaison Architecture, Design and Writing SpecificationsBusiness Analysis Technical WritingSupervision, Mentoring and Training of Staff (Developers, Business Analysts ) Project Lead a team of developers

Sydney, Australia

Supervision, Mentoring and Training of Staff (Developers, Business Analysts and QA) Manage Development Projects Project Lead a small team of developers locally and outsourced in Manila Project Estimating and Quoting

Sydney, Australia

Architect a number of high value systems Business Analysis Lead a number of teams doing development of various projects Design, develop, project manage and implement a number of systems.Designed and lead multi-disciplinary teams developing the data capture and billing system for their own Telephony network across Australia.