Sr Enterprise Customer Success Manager
Current
Aug 2022 - Present
AeroLeads people directory · profile
Tobias C. Email & Phone Number
I help companies realize value when implementing customer-centric Artificial Intelligence for Customer Experience
at
Quiq
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
I help companies realize value when implementing customer-centric Artificial Intelligence for Customer Experience
Location
Philadelphia, Pennsylvania, United States
Company size
Who is Tobias C.? Overview
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Quick answer
Tobias C. is listed as I help companies realize value when implementing customer-centric Artificial Intelligence for Customer Experience at Quiq, a company with 45 employees, based in Philadelphia, Pennsylvania, United States. AeroLeads shows a matched LinkedIn profile for Tobias C..
Tobias C. previously worked as Sr Enterprise Customer Success Manager at Quiq and Manager - ArcDigital Customer Success at DFIN Solutions Global Investment Markets at Donnelley Financial Solutions (Dfin). Tobias C. holds High School Diploma, Civil Engineering from Brooklyn Technical High School.
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Quiq
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Profile bio
About Tobias C.
I help companies leveraging best-in-breed gAI solutions for customer support solutions realize value.
Current workplace
Tobias C.'s current company
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8 roles
Tobias C. work experience
A career timeline built from the work history available for this profile.
Manager - Arcdigital Customer Success At Dfin Solutions Global Investment Markets
- Overseeing a Supervisor and team of CSMs supporting 60+ clients onvarious SaaS and Software Enabled Solutions for the go-to-marketArcDigital Content Delivery product line.
- Managing a team of Onshore and Offshore staff, who are responsible forthe sourcing and maintenance of a regulatory document library, exceeding250,000 discreet documents, which are used for either web hostingand/or.
- Facilitating technology and process reviews for the products under thego-to-market umbrella to improve workflows and increase efficiencies, aswell as decrease internal and client risks. ○ Some examples include:
- Identify redundant file transfers across multiple clients leading to unnecessary processing and monitoring costs.
- Identify opportunities for clients in an environment of changing regulations to alter delivery strategies to save both internal and external client costs.
- Advocating for the use of newer technologies to mitigate risk, such as using API calls in lieu of file transfer protocols.
Jan 2020 - Aug 2022
West Region Service Delivery Manager At Dfin Solutions
- Actively managed a team of 20+ client-facing account leads and projectmanagers supporting Investment Product Issuers in meeting variousdisclosure requirements.
- Provided structured feedback to direct reports, as well as set clearexpectations for role and facilitated continuous improvement for employeegrowth and retention.
- Partnered with Product and Development teams to identify clientrequirements, help set development roadmaps, identify and log issues, andassist in pre-sales activities for various SaaS products.
- Transitioned support for new SaaS offering from the Product Developmentteam to a multi-functional service team. Trained entire service team onfunctionality to be able to support user and professional service requests..
Jan 2018 - Dec 2019
Service Delivery Manager, New York At Dfin Solutions
- In addition to the supervisory responsibilities, led the effort to convertseveral employees to new roles to meet organizational goals related tonew initiatives. ○ Transitioned a number of employees into a newly formed.
Jul 2017 - Dec 2017
Service Delivery Supervisor, New York At Dfin Solutions
- Supervised a team of 40+ client-facing account leads and projectmanagers responsible for managing the creation of regulatorydocuments, as well as facilitating the production and delivery of thesame through various.
- Gathered and reported on KPIs related to team productivity andaccuracy, focused primarily on SEC EDGAR-HTML filings.
- Identified trends and collaborated with Project and Process Managersto target training as needed.
Jun 2016 - Jul 2017
Account Lead At Dfin Solutions
Oct 2014 - May 2016
Project Manager At Dfin Solutions
Sep 2012 - Sep 2013
Production Planner At Dfin Solutions
Jul 2011 - Aug 2012
Team & coworkers
Colleagues at Quiq
Other employees you can reach at quiq.com. View company contacts for 45 employees →
JF
Jadeyn Fincher
Colleague at Quiq
Bozeman, Montana, United States, United States
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BO
Bakteria Olivares
Colleague at Quiq
Santiago, Santiago Metropolitan Region, Chile, Chile
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DN
Dominic Nassivera
Colleague at Quiq
Tampa, Florida, United States, United States
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WL
Withney Limbu
Colleague at Quiq
London, England, United Kingdom, United Kingdom
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PM
Phillip Mell-Davies
Colleague at Quiq
Norwalk, Connecticut, United States, United States
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NR
Nora Radtke
Colleague at Quiq
Greater Chicago Area, United States
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AA
Angela Arango
Colleague at Quiq
Colombia, Colombia
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KK
Krenare Krasniqi
Colleague at Quiq
Pristina, District Of Pristina, Kosovo, United States
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TL
Tyler Larson
Colleague at Quiq
Greater Billings Area, United States
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ES
Elsa Selmani
Colleague at Quiq
Pristina, District Of Pristina, Kosovo, United States
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Jadeyn Fincher
Colleague at Quiq
Bozeman, Montana, United States, United States
View →
BO
Bakteria Olivares
Colleague at Quiq
Santiago, Santiago Metropolitan Region, Chile, Chile
View →
DN
Dominic Nassivera
Colleague at Quiq
Tampa, Florida, United States, United States
View →
WL
Withney Limbu
Colleague at Quiq
London, England, United Kingdom, United Kingdom
View →
PM
Phillip Mell-Davies
Colleague at Quiq
Norwalk, Connecticut, United States, United States
View →
NR
Nora Radtke
Colleague at Quiq
Greater Chicago Area, United States
View →
AA
Angela Arango
Colleague at Quiq
Colombia, Colombia
View →
KK
Krenare Krasniqi
Colleague at Quiq
Pristina, District Of Pristina, Kosovo, United States
View →
TL
Tyler Larson
Colleague at Quiq
Greater Billings Area, United States
View →
ES
Elsa Selmani
Colleague at Quiq
Pristina, District Of Pristina, Kosovo, United States
View →
1 education record
Tobias C. education
-
Brooklyn Technical High School
FAQ
Frequently asked questions about Tobias C.
Quick answers generated from the profile data available on this page.
What company does Tobias C. work for?
Tobias C. works for Quiq.
What is Tobias C.'s role at Quiq?
Tobias C. is listed as I help companies realize value when implementing customer-centric Artificial Intelligence for Customer Experience at Quiq.
Where is Tobias C. based?
Tobias C. is based in Philadelphia, Pennsylvania, United States while working with Quiq.
What companies has Tobias C. worked for?
Tobias C. has worked for Quiq and Donnelley Financial Solutions (Dfin).
Who are Tobias C.'s colleagues at Quiq?
Tobias C.'s colleagues at Quiq include Jadeyn Fincher, Bakteria Olivares, Dominic Nassivera, Withney Limbu, and Phillip Mell-Davies.
How can I contact Tobias C.?
You can use AeroLeads to view verified contact signals for Tobias C. at Quiq, including work email, phone, and LinkedIn data when available.
What schools did Tobias C. attend?
Tobias C. holds High School Diploma, Civil Engineering from Brooklyn Technical High School.
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