I would establish a remote connection to clients computers and set it up for whichever mortgage course they were due to take. These calls could take up to 2 hours dependant on technical difficulties. I would also offer advice on computer hardware, internet capabilities and how they would use their computer for the course.Working at Openwork in a small team of 2 Install Consultants. We contacted clients who are attending mortgage courses, we would remote access their computers and install any necessary software for the course they were going on. We troubleshooted mostly hardware issues and offered advice on which components may need replacing. I would also offer advice on internet capabilities and how they would use their computer for the course.• Technical problem solving – identifying and fixing hardware issues • Production of tutorial video services• Creating new methods for scheduling / planning• IT support and advice for clientsAs a side project I was asked to create video tutorials showing how to install the required software, this is now publicly available on Openwork's website.

Working at Dyson as part of a large team of 100+ people and reporting to (Andy Cook). Fast paced KPI driven environment with a focus on excellence. Support with phone calls, emails and online chat. Training new starters from Academy to Nursery level.• Presentations and demonstrations e.g. • Interactive learning activities e.g. • Testing information taken on board during training.• Implementing improvements to teaching methods.Key Achievement: • KPI’s are based on Contacts per day, Call/Email Quality and Sales. My workflow allows me to hit and go beyond these targets on each quarter. • I was the go-to for IT queries (both software and hardware issues).• Training and supervision of junior staff in telephone and email support roles. • Creating bespoke systems for contact centre staff including canned responses, an overtime calculator, and an Excel note system for accounts.

Customer service call handling for three vastly different clients in property, jewellery, and furniture. This was a career development role with the specific goal of moving to Dyson.This role required fast paced learning as new clients were frequently joining We Answer for outsourced support.

Developed my ability to work under pressure and lead a team (NVQ in management and team leading), improved my customer-facing skills in service and sales. The role included supervision of junior staff, opening and closing the store, cashing up and stock management.

Senior member of staff at The Angel Hotel, Royal Wootton Bassett.Responsibilities include: Bartending, Supervision of junior staff, Cellar management and stock control and taking reservations for the restaurant and hotel.

I worked as a waiter in the events hall, catering for large events.