Diagnose and correct common software, hardware or connectivity problems onsite for over 100 employees and 20 fully remote workers.Create and update equipment inventory list using MS Excel.Create Dashboard of equipment warranty expiration using MS PowerBI Create and update IT knowledge database using JiraInstall software as needed per approved software list using Admin account.Unlock user account in Active Directory. Unlock / reissue user Cac cardChange user access in Active Directory based off role or special assignment.Setup new workstations as new employees are hired.Test , Replace or RMA : CyberPower or APC UPS (450, 550, 650)

Cities I have worked in. (Lakeland, Tampa, Savannah, Jacksonville, Bradenton)POS Refresh- 100% completion of 24 POS system from old equipment to NCR Cash Drawer part #2171-2001-9090, NCR Display - 5977, NCR 7169-7011-9001 Thermal printer and ELO E305044Successfully use hand tools such as Phillips screwdriver tips 1,2,3,M3 and M4 Hex key (Allen) wrench, Velcro Strips, hand trucks, trash compactors, Special security screwdriver bit Torx-25, Tape Measure and box cutters.Confirm with networking team that all POS systems are pinging on the network.Confirm with store manager that register cash drawer, printer, scale and card reader are functional.Replace AP workstation(s) and the two attached monitors with new Acer Chromebook cxi4 and newmonitor(s)Remove 12 - 15 "S3 MAC Station ELO" (varies per location) and install new S4 Elo ESY15i1 E579728 -15" elo All-in-One Touch PCCurrently maintaining 100% on time completion

Provide phone presence for incoming vendor requests and queries.Addresses and resolves basic incidents and requests, logs all issues, requests, and engages other resources or appropriate supervisory personnel to resolve issues that are beyond the scope of their ability or responsibility.Source, Image and Ship hardware devices in response to break/fix requests

Solution-oriented, highly analytical, and resourceful help desk professional with 6 years of technical troubleshooting, end-user service and network monitoring experience. Proven ability to provide creative and effective issue resolution through the application of highly developed problem-solving skills. Currently studying LPI Linux Essentials, CompTIA Security + and Python