Toby Smith Email & Phone Number

Hemel Hempstead, United Kingdom

I am a trainer, training consultant and training designer, looking after employees across the whole EMEAR region. I work closely with stakeholders across the business to provide workshops, courses and other learning activities to support the company’s goals. Here’s a small selection of what I have done:- designed courses & workshops on Assertiveness, Negotiation, Email Writing, Project Presentation Skilld and more- delivered the above courses and many others, including our Management Excellence and Customer Service Excellence Programmes, both face-to-face and virtually- provided coaching to managers- delivered training in English, French and Italian- designed and delivered bespoke team effectiveness sessions with sales, HR and finance teams across the business- managed several departmental budgets for external specialist training- facilitated Insights Discovery workshops

Budapest, Hungary

Freelance trainer based in Hungary, working with a number of agencies within Hungary and elsewhere. With IPM Synet I was one of the most in-demand trainers for GE businesses across EMEA.I delivered soft skills courses in such areas as:LeadershipChange ManagementPresentation SkillsCustomer Service ExcellenceHiring & InterviewingInfluencing SkillsDISC

Budapest, Hungary

I was responsible for the training and learning needs of GE Lighting's Commercial function in EMEA. This involved developing, designing and organizing training activities for our commercial colleagues and the rest of the organization in order to secure success and growth for our business.I delivered training courses regularly to people across all functions in many areas, for example, Leadership Skills, Presentation Skills, Coaching, Influencing Skills, Customer Service, Change Management, Inclusiveness, Hiring & Interviewing, Meeting Facilitation and more.While at GE, I delivered training in Hungary, the UK, France, Belgium, Spain, Poland, Russia, Latvia, the United Arab Emirates (Dubai & Abu Dhabi), Nigeria and Italy.My average feedback rating from all participants, all countries, all courses, was 4.6 out of 5.I delivered in English, French and Italian, according to need.

Budapest, Hungary

I worked on the Johnson & Johnson project.

Programme Support

Solectron Implementation

Supporting the Avaya account

Answered queries relating to a range of HR issues as well as some company-wide application support and training.

Answered queries relating to IT and telecommunications.

Ba (Hons), French & Italian, 2:1

Activities and Societies: AIESEC - Information OfficerStudied translation, literature and linguistics. Spent a year in Brussels teaching.

Insights Discovery Practitioner, Insights Discovery Profiling Tool

I am certified to deliver the Insights Discovery methodology

3 A Levels (2 As And A C), French, Latin, Economics

Activities and Societies: School orchestra