Toby Olisa Email & Phone Number

United Kingdom

Greater London, England, United Kingdom

Greater London, England, United Kingdom

Oversaw the end-to-end account management for various brands on CFL’s network. Analysed and reported on financial KPIs to optimise.Built tailored proposals that addressed client challenges and align with their strategic goals. Navigated contracts and finalised agreements, ensuring all outcomes meet CFL’s standards. Delivered impactful presentations, reports, and updates to showcase the value of CFL's services. Acted as a CFL spokesperson, representing the company at industry events, webinars, and client workshops.Stayed informed about trends in IT and workplace innovation.

West Sussex, England, United Kingdom

Identified customer needs, accurately recording, and verifying customer needs on the Repair Order.Started the reception process. Inspected every vehicle before work started and made appropriate notes on the Repair Order of existing damage to the vehicle.Performed fault description write-ups and work required for Repair Orders and ensure timely and accurate completion for repair. Maximised department sales of service and parts. Initiated proper paperwork and dispersed according to department process.Worked with the Parts Department on routine maintenance to ensure competitiveness in the market.

London Area, United Kingdom

Coordinated and delivered marketing and professional development events, including conferences, workshops, and webinars. Administrative responsibilities within Higher Education. Demonstratable customer service skills with a commitment to improving the student experience.Experience with statistical analysis software and digital assessment tools.Managed end-to-end event logistics, from planning to execution and post-event analysis.Coordinated exam preparation filing for undergraduate and postgraduate students at ICL.Aided the operation and execution of weekly intakes of new students, ensuring the smooth intake events.

London Area, United Kingdom

Uxbridge

Crystal Palace, England, United Kingdom

Experienced management of large national accounts, specifically within the construction and fitting categories. Supported our end user sales team and the quotes team, as a three-way strategy to develop Cavendish DeVere’s business over the year and a half. Responsibility for the head office functions of the merchants within the channel, their external and internal sales team delivering increased sales/market share. Dealt with Central buying functions. Lead customer external sales team to develop incremental volume.Project Plan Creation. Channel strategy development.Key allocation role in the successful delivery of a large-scale projects.Enhanced the company’s brand presence in its sector, leading to increased inquiries and contracts. Also helping secure positive client testimonials, which strengthened the company’s market position. Project governance, engagement with internal and external project stakeholders throughout each project lifecycle.

Hertfordshire, England, United Kingdom

The first point of contact for our customers. Handled customer complaints and inquiries professionally, ensuring a high level of customer service and account management. Achieved individual and team retention targets and contributed to overall business success.Worked with the quality assurance executive to identify, monitor and suggest process and agent improvements to improve overall service quality. Delivered consistent customer service experience via all channels, including telephone, email, web.Product understandingAllocated work requests to our dedicated field drivers and contractors across the UK.Took ownership, problem solving and ensured a successful resolution for each call.Used business intelligence and data to ensure optimum personal performance.

Bachelor'S Degree, Business/Managerial Economics, 2:1

Activities and Societies: Debate club, Library volunteering, Table tennis club, Run club

Foundation Degree, Accounting And Finance, Distinction

Activities and Societies: Event Organising. Service-based business. Tennis club ambassador. Sports clubs

3 A-Levels Bbb And Politics, Business Studies, Sociology, Drama, Bbb

Activities and Societies: Football Team Vice Captain. Mentor. IT club. Sports rep.