Consistently improving an expanding team of project surveyors, consultants, estimators and advisors to deliver large scale play projects throughout the UK, continuously growing even within shrinking markets. Selling nationwide to the school’s market, face to face, digitally and over the phone. Creating new content and products to meet customer needs. Spearheading new ways of working to improve customer experience and grow company profit and margins. Making sure every HR and staff problem is dealt with confidentiality and professionally, warranting fairness and equality. Conducting feedback sessions with staff, finding solutions for their career paths whilst enabling company expansion. Drafting and writing creative content to a complex marketplace and promoting educational play environments which has led to a change in policy outlook and improvement of sales. Steering sales techniques to meet customer trends and buying patterns. Customising, developing and managing the development of industry specific software and sales tools to reduce wasted time and enhance productivity. Managing IT, rebuilding PC’s and fixing communication systems.

Sales and Customer Service team member. Working within the sales team to put together estimates, tenders and quotations for schools, nursery's and construction companies, undertaking face to face meetings, digital communications and phone business calls. Nurturing leads and generating new business.

CSGO Senior writer for up to date news and headlines related to all things Counter Strike. Following the development of the Esports scene whilst touching on topics such as sexism in Esports, cheating, substance use and how the brand grows.

Establishing a new business, going from start-up to success in a rapid timescale, generating new leads and customers by marketing, networking and selling. Surveying, quoting and tendering for works nationally. Employing staff. Getting training and funding for teams. Designing and maintaining websites, CRM software and servers. Organizing company bookwork, finances and legal documents. Reducing Customer Service aftercare issues by 18% whilst protecting margins. Maintaining IT systems, servers and company software and hardware purchases.

Leading a voluntary team of over 6,000 to create a safe environment for a playerbase of 44 million accounts by quickly reducing the threat of hijackers, hackers and gold farmers within the game as black markets grew. Setting up a team to successfully expand recruitment of external and internal staff and ensuring the continued security and safeguarding of players. Guaranteeing new items and rule sets are competently deployed by a team of 300, engineering how users engaged with the software. Quality Assurance testing products for issues and snags. Using creative writing skills to engage the players and community in new fun tasks and games resulting in an expansion of memberships.

Working with the playerbase to recover passwords, help with technical issues and complaints as well as problem solving and reporting.

Taking advantage of my meticulous organising skills to present auction salesrooms to guarantee greater sales values. Utilising customer service knowledge to accurately catalogue antiques whilst managing the expectations of customers who expect more than their real worth. Managing a small team of valuers and porters. Planning, executing and overachieving high value auction targets on a weekly and monthly basis.