Toby Shane Email & Phone Number

Franklin, IN

• Identify, cultivate and secure new design/build refrigerated construction opportunities and new warehousing customers to support existing distribution network.
• Manage a portfolio of existing construction and warehousing clients to ensure high levels of customer satisfaction as well as preferred provider status for new and/or expanded business opportunities.
• Utilize internal and external resources, including key operations and sales team members, in evaluating and exploring potential business opportunities.
• Facilitate and/or support marketing and special events that foster customer service and sales efforts.
• Attend trade shows and/or professional events in an effort to stay abreast of industry trends as well as to interact with potential and existing customers.
• Maintain files, SalesLogix database and resources required for successful and organized management of prospective and existing customers.

Maintained customer satisfaction by upholding contract obligations and ensuring efficient warehouse operationsPresented monthly financial report to Senior Management detailing warehouse spend and profitabilityRestructured the billing process for 8 warehouses, saving each facility 3-4 hours of labor costs per dayImproved back office processes by eliminating.

Successfully managed multi-million dollar construction jobsiteDelivered weekly updates and reports on the construction progress to Senior Management

Learned basic functions of Warehouse Operations, including transportation planning, billing, operations management, office management and customer serviceLearned essential elements of employee management through mentoring program.