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Todd Adams Email & Phone Number

Cisco Voice Engineer at Assurant
Location: Denver Metropolitan Area, United States, United States 6 work roles 2 schools
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Current company
Assurant
Role
Cisco Voice Engineer
Location
Denver Metropolitan Area, United States, United States
Company size
10 employees

Who is Todd Adams? Overview

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Quick answer

Todd Adams is listed as Cisco Voice Engineer at Assurant, a company with 10 employees, based in Denver Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Todd Adams.

Todd Adams previously worked as Associate Solutions Engineer, Cloud Support at T-Mobile and Program Architect at Afiniti. Todd Adams holds Associate’S Degree, Computer Management And Network Admininstration from Icm School Of Business.

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Email format at Assurant

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Assurant

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Profile bio

About Todd Adams

Enthusiastic and motivated Telecommunications Engineer with 22 years of experience who has worked on several different telephony systems. I am excited to embark on a new challenge that expands my skills, as well as brings my experience to a dynamic work environmentNotable Career Accomoplishments: • Provided technical support as an invaluable part of a small task force during the 9/11 attacks that provided cell phone coverage for government officials overseeing the plane crash site in Bedford, PA, and ensured critical communication systems support for emergency personnel.• Recognized with “Service of Excellence” Award for emergency work performed during Hurricane Irma. Rerouted customer traffic utilizing a Cisco ICM platform away from affected call centers in order to enhance customer satisfaction.• Coordinated with Avaya and CRM Engineers to implement a custom transfer application on Cisco ICM and Avaya platforms reducing the time for agent transfers that delivered savings worth $2M per year.

Current workplace

Todd Adams's current company

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Assurant
Assurant
Cisco Voice Engineer
260 Interstate North Circle SE Atlanta, GA 30339 United States
Website
assurantsolutions.com
Employees
10
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6 roles

Todd Adams work experience

A career timeline built from the work history available for this profile.

Cisco Voice Engineer

Current
Assurant

Atlanta, Georgia, US

Oct 2021 - Present

Associate Solutions Engineer, Cloud Support

T-Mobile

Bellevue, WA, US

  • Support the implementation of Dialpad for T-Mobile business customers to convert their existing phone systems over to a cloud based VOIP solution.
  • Partnered with Sales, Sales Engineers, and clients to efficiently come up with all requirements needed for custom solutions of each business environment.
  • Added value and revenue to the business by implementing and providing ongoing support for these solutions.
May 2021 - Oct 2021

Program Architect

Afiniti

Hamilton, Bermuda, BM

  • Work in the Systems Integration and Deployment group to implement Afiniti as an over the top solution with various clients in order to introduce an AI routing solution that increases revenue and customer satisfaction.
  • Ensure affective and timely resolution of all technical issues on the Afiniti platform.
  • Provide support to clients to review changes needed on their platform in order to intergrate Afiniti.
Aug 2020 - Apr 2021

Professional I.T. And Telephony Infrastructure Engineer

At&T

Dallas, TX, US

  • Maintained call routing for the entire call center enterprise utilizing AT&T RouteIT, Cisco ICM, Avaya, and Genesys call routing platforms.
  • Assessed and verified real time and historical network performance by developing SQL, Webex, and Business Direct reporting as needed.
  • Served as a liaison between I.T. and various business departments on projects that included implementing new call routing solutions.
  • Performed upgrades to the Cisco ICM platform to maintain compliance.
Nov 2005 - Jul 2020

Enhanced Services Technician

Covad Communicatons
  • Collaborated with customers and partners to deliver internet and voice services while maintaining the utmost client satisfaction.
  • Configured various routers and switches, including Cisco, ENI, and Speedstream.
  • Helped troubleshoot network issues, including T1, IDSL and SDSL circuits, ATM switches, routers, and capacity management problems.
  • Coordinated with ILECs, transmission technicians, and field technicians on new network installations and existing network issue resolutions.
Jul 2005 - Nov 2005

Network Operations Specialist

T-Mobile

Bellevue, WA, US

  • Fixed issues on their wireless network, including dropped calls, fixed line issues, software and hardware problems, routing, and capacity.
  • Tested, accepted, and turned up T1, DS3 and OC12 circuits and new cell sites to increase wireless coverage and customer satisfaction.
  • Participated in the rollout of new technologies, including Adaptive Multi Rate, E911, Wireless Priority Access, and Global Packet Radio Service.
Jan 1998 - May 2005
Team & coworkers

Colleagues at Assurant

Other employees you can reach at assurantsolutions.com. View company contacts for 10 employees →

PC Paul Catalano Paul Catalano Colleague at Assurant Overland Park, Kansas, United States, United States View → HP Harsh Patel Harsh Patel Colleague at Assurant Atlanta Metropolitan Area, United States, United States View → GD Greg Dechurch Greg Dechurch Colleague at Assurant Fort Lauderdale, Florida, United States, United States View → HD Hrushikesh Deo Hrushikesh Deo Colleague at Assurant Cumming, Georgia, United States, United States View → DH Dale Hendrix Dale Hendrix Colleague at Assurant Memphis, Tennessee, United States, United States View → SM Shriti Mavani Shriti Mavani Colleague at Assurant Greater Chicago Area, United States, United States View → MM Meaghan Morris Meaghan Morris Colleague at Assurant Huntsville-Decatur-Albertville Area, United States, United States View → KG Katerina Gonzalez Katerina Gonzalez Colleague at Assurant Miami-Fort Lauderdale Area, United States, United States View → NB Naquesha Banks Naquesha Banks Colleague at Assurant Tyrone, Georgia, United States, United States View → EM Ethan Mason Ethan Mason Colleague at Assurant Pawtucket, Rhode Island, United States, United States View →
2 education records

Todd Adams education

Associate’S Degree, Computer Management And Network Admininstration

Icm School Of Business

Information Technology

Techskills
FAQ

Frequently asked questions about Todd Adams

Quick answers generated from the profile data available on this page.

What company does Todd Adams work for?

Todd Adams works for Assurant.

What is Todd Adams's role at Assurant?

Todd Adams is listed as Cisco Voice Engineer at Assurant.

Where is Todd Adams based?

Todd Adams is based in Denver Metropolitan Area, United States, United States while working with Assurant.

What companies has Todd Adams worked for?

Todd Adams has worked for Assurant, T-Mobile, Afiniti, At&T, and Covad Communicatons.

Who are Todd Adams's colleagues at Assurant?

Todd Adams's colleagues at Assurant include Paul Catalano, Harsh Patel, Greg Dechurch, Hrushikesh Deo, and Dale Hendrix.

How can I contact Todd Adams?

You can use AeroLeads to view verified contact signals for Todd Adams at Assurant, including work email, phone, and LinkedIn data when available.

What schools did Todd Adams attend?

Todd Adams holds Associate’S Degree, Computer Management And Network Admininstration from Icm School Of Business.

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