Todd Bucco Email & Phone Number

Northbrook, Il, Us

Most recently, I have been promoted to reduce costs in contact centers while advancing the digital strategy, which includes the modernization of transactional database architecture with a focus on simplification and retirement of legacy structures. I lead the rescue engineering group within Allstate Roadside division, directing and coaching 5 full stack software scrum teams comprising 34 employees across 6 locations in the US and India. ➢ Oversee all systems associated with the intake and dispatch of customer rescues for Allstate and its 65 white labelled partners, including the development of a core Omni platform, a home built (React/Java) suite of applications servicing 1,200 call center reps across 3 time zones and maintaining a 24/7 availability standard.➢ Solutioned and piloting Allstate’s first natural language interactive experience that inserts an automated intelligence into an analog voice stream.➢ Deployed a large-scale multi-channel conversational analytics program achieving 7-figure operational savings via reductions in average handle time and calls per rescue.➢ Implemented a SaaS cost-reduction strategy that’s on-pace to achieve a 22% decrease in contract spend over 24 months.

Northbrook, Il, Us

As a founding member of Allstate’s Artificial Intelligence Center of Excellence, I created foundational technologies and worked closely with business areas to speed their technology adoption while reducing their risk. I led a group of product and success manager professionals within a global team of 13. The product managers focused on maturing capabilities while success managers focused on increasing the footprint of existing capabilities and ensuring the company met/exceeded customer expectations.➢ Led a team of 5 product managers supporting 9 products used by 22 business and/or technology areas driving tens of millions of dollars in annual value.➢ Defined and developed product marketing goals to drive an understanding of AI opportunities and demystify the concept of ‘AI.’➢ Shaped product roadmaps, feature definitions, acceptance criteria, roadmap prioritization, and other key product management work product to ensure a holistic vision with clear tracing to business goals.➢ Influenced across all levels, from individual contributors through C-suite executives, using personal communication, PowerPoint decks, large-scale demonstrations, and more to get the job done effectively.➢ Oversaw the team responsible for development and support of 3 chatbots and 10 robotic process automation (RPA) delivery centers. Serve as product manager for 2 chatbot pilots, including the first one to reach production at Allstate.

Northbrook, Il, Us

I ran the delivery acceleration team within the Allstate AI Center of Excellence (COE). In the early days, this was the catch-all front door into the wonderful world of automated (IA) & artificial (AI) intelligence and its practical application toward business goals. ➢ Partnered with Allstate business areas and accelerate their technology adoption while minimizing their risk. ➢ Made connections and spread knowledge across the org while providing governance and best practice advice as they developed their individual automation strategies. ➢ Advocated on their behalf with R&D arm to identify new technology solutions within the AI marketplace.

Northbrook, Il, Us

In 2017 I became the product manager for 2 chatbot pilots, one of which was the first chatbot to reach production at Allstate. One utilized Azure's LUIS and MS bot framework for our Legal Department and a second that used Lex and Polly at its core and did some innovative things I'm proud of. ➢ Learned valuable lessons that helped build the foundation that became our enterprise chatbot framework. This was a fun and challenging experience that served as a great springboard to my subsequent positions within Allstate.

Northbrook, Il, Us

I was promoted as the lead BA for all of Legal (within Allstate Technology), which encompassed ~1.5K legal staff members across the US. ➢ Led a small team of business analysts and remained nimble to assume roles as business analyst, business architect, product owner, or product manager depending on the business need.

Northbrook, Il, Us

This role defined my transition from tactical “doer of things” to strategic planner as I began technology execution through teams. ➢ Shifted more into relationship management and strategy; collaborated with 2 colleagues to implement scrum methodology for law and regulation. This supported a broader change toward a product-focused mindset and aligned with the new technology direction at Allstate.

Northbrook, Il, Us

In less than a year, I moved into the Law and Regulation area of Allstate Technology to leverage my BA skillset and proven track record for analytical work, specifically around data analysis.➢ Spearheaded the analysis portion of the SDLC while creating strong relationships with business clients from both facilities and legal.

Northbrook, Il, Us

In April of 2013, after completing my graduate degree, I joined the company as a Business Analyst within Allstate Technology (then ATO now ATS).

For more than 9 years, I worked for a small medical data management company on the east coast that specialized in neurobehavioral health. ➢ Transitioned from a junior SQL developer into the consulting side to capitalize on my natural talent for running clients and crafting/implementing tech proposals. **The company itself was sold after the ownership hit retirement age and is now absorbed into a larger entity.

Master Of Science - Ms, Business Information Technology

Bachelor’S Degree, Telecommunications