Todd Cline Email & Phone Number

Evansville, In, Us

◆ Assisting WFM manager by meticulously maintaining the WFM software tool, handling system access, agent setup, archiving reports, and purging outdated runs.◆ Proficient in producing monthly and annual staffing predictions for multi-site call centers.◆ Provide exceptional attention to detail while vigilantly monitoring daily activities for both inbound and outbound calls within centralized servicing.◆ Interact seamlessly with leadership at all levels, ensuring optimal FTE… Show more ◆ Assisting WFM manager by meticulously maintaining the WFM software tool, handling system access, agent setup, archiving reports, and purging outdated runs.◆ Proficient in producing monthly and annual staffing predictions for multi-site call centers.◆ Provide exceptional attention to detail while vigilantly monitoring daily activities for both inbound and outbound calls within centralized servicing.◆ Interact seamlessly with leadership at all levels, ensuring optimal FTE effectiveness and productivity, promptly reporting real-time issues. ◆ Skillfully communicated with leadership across diverse regions.◆ Grasped business strategies and played a pivotal role in developing call delivery execution strategies.◆ Produce insightful intra-day reports, promptly escalating any observations outside the expected or acceptable outcomes.◆ Contribute firsthand insights to the development of reporting and analytics, utilizing monitoring responsibilities to identify trends and learning opportunities.◆ Demonstrate adeptness in adhering to call delivery compliance rules, encompassing FDCPA, TCPA, State Laws, Max Calling/Messaging laws, and internal policies.◆ Display proficiency in comprehending and reviewing account coverage for strategic adherence and CFPB requirements.◆ Collaborate effectively with colleagues locally and across regions, forming a cohesive and results-driven unit. Show less

◆ Orchestrated the delivery of both incoming and outgoing calls to centrally serviced agents, aligning seamlessly with business objectives. Notably focused on crucial areas such as lending, collection account coverage, and customer service call abandon rates. ◆ Ensured that every call delivery contributed effectively to overarching business goals. Channeling efforts toward objectives that encompass lending, collection account coverage, and optimizing customer service call abandon… Show more ◆ Orchestrated the delivery of both incoming and outgoing calls to centrally serviced agents, aligning seamlessly with business objectives. Notably focused on crucial areas such as lending, collection account coverage, and customer service call abandon rates. ◆ Ensured that every call delivery contributed effectively to overarching business goals. Channeling efforts toward objectives that encompass lending, collection account coverage, and optimizing customer service call abandon rates.◆ Went beyond monitoring and adherence, engaging in multifaceted responsibilities such as reporting, database upkeep, comprehensive account research, compliance rule conformance, and strategic involvement in staffing design and reassignment.◆ Championed the seamless and efficient delivery of calls to agents, supporting strategic objectives that fuel the core mission of the Call Delivery team.◆ Contributed to the overarching mission of OneMain Financial, the nation’s leading lending-exclusive financial company. Proudly empowering millions of customers with transparent, affordable, and secure installment loan solutions.◆ Showcased a steadfast commitment to customer well-being, with a broad array of solutions addressing debt consolidation, medical expenses, household bills, home improvements, and auto purchases.◆ Embraced a legacy of more than a century, where the paramount mission remains unchanged - doing what's right, ensuring responsible service, and positively impacting customers' financial lives. Show less

◆ Resolved trouble tickets, fielded user queries, and troubleshooted PC issues.◆ Deployed expertise in VNC, RDP, and terminal services.◆ Installed client software, swiftly addressing end-user needs.◆ Proactively identified and tackled technical issues.

◆ Resolved trouble tickets, fielded user queries, and troubleshooted PC issues.◆ Led mission-critical troubleshooting calls, software, server, and PC support.◆ Managed Priority 1 issues, documented, escalated, and resolved tickets.◆ Ensured adherence to high service standards, collaborated in teams and autonomously.◆ Orchestrated auto dialer operations, server management, backups, and campaigns.◆ Collaborated with auto dialer vendors, system enhancements, and on-site… Show more ◆ Resolved trouble tickets, fielded user queries, and troubleshooted PC issues.◆ Led mission-critical troubleshooting calls, software, server, and PC support.◆ Managed Priority 1 issues, documented, escalated, and resolved tickets.◆ Ensured adherence to high service standards, collaborated in teams and autonomously.◆ Orchestrated auto dialer operations, server management, backups, and campaigns.◆ Collaborated with auto dialer vendors, system enhancements, and on-site support.◆ Designed, tested, and maintained system interfaces, reports, and queries.◆ Evaluated system changes, upgrades, and purchases, provided recommendations.◆ Maintained position docs, coordinated system changes, liaised with vendors.◆ Monitored systems, performed voice comms maintenance, and installations◆ Developed comprehensive disaster recovery plans, conducted mock testing.◆ Demonstrated cost-effective operations, achieved budget efficiency.◆ Bridged departments, companies, vendors, and systems as Business System Analyst.◆ Provided on-call support for multiple call centers, collaborated with Ecommerce.◆ Contributed to customer payment site development, participated in change control process.◆ Installed client software, swiftly addressing end-user needs.◆ Proactively identified and tackled technical issues. Show less

◆ Directed a team of 3 MIS reporting reps and 2 help desk support reps.◆ Oversaw departmental reporting of contact center results for upper management and branch offices.◆ Managed incentive program payouts, ensuring precision and consistency.◆ Led help desk team, supervising server backup, network maintenance, and system upgrades for 170 PCs.◆ Conducted performance reviews, handled disciplinary matters, and conducted interviews.◆ Championed staff motivation, fostering… Show more ◆ Directed a team of 3 MIS reporting reps and 2 help desk support reps.◆ Oversaw departmental reporting of contact center results for upper management and branch offices.◆ Managed incentive program payouts, ensuring precision and consistency.◆ Led help desk team, supervising server backup, network maintenance, and system upgrades for 170 PCs.◆ Conducted performance reviews, handled disciplinary matters, and conducted interviews.◆ Championed staff motivation, fostering improved performance and team cohesion. Show less

◆ Led dynamic web solutions for local businesses and self-employed clients.◆ Created websites using HTML with strategic Java elements.◆ Tailored cost-effective e-commerce strategies for client growth.◆ Prioritized seamless online experiences to enhance brand presence.◆ Driven by passion for resonating digital experiences.◆ Transitioned due to thriving business's time demand, family focus.