Todd Collinge Email & Phone Number

San Diego, California, US

Sydney, NSW, AU

- Designed and implemented a proactive customer success strategy, including automatedonboarding program and creation of an advisors community hosting regular virtual eventsincreasing NPS by 18 points.- Developed and launched an affiliate program for institute members with supporting sales and marketing collateral.- Improved web presence through SEO and.

Denver, Colorado, US

Championing Alterian's Real-Time Customer Journey Orchestration Platform — building awareness, driving product adoption, empowering partners, conducting market research, and launching innovative products for seamless customer journeys.- Successfully refreshed and executed a Real-Time CX product go-to-market strategy, messaging, and content plan that.

Tampa, Florida, US

- Achieved over 90% revenue growth of the division within the first 12 months through targeted strategic sales, lead generation, and customer retention initiatives.- Managed and maintained key client and partner relationships and negotiated multi-year contracts with enterprise and high value accounts representing 40% of the company's total revenue..

Tampa, Florida, US

- Exceeded personal sales targets by 40% year on year.- Delivered tailored in-person sales presentations, training workshops and quarterly business reviews with C-level executives around the globe, aligning our services with their strategic goals and reducing time to value by 50%.- Developed a sales strategy and training program for a team of 5 sales.

Tampa, Florida, US

- Conducted onboarding of new customers and implemented regular check-ins with low contact accounts improving customer satisfaction scores by 30%.- Developed customer success plans, monitored customer health, and addressed customer issues.- Analysed and presented monthly metrics with recommendations to improve customer acquisition, engagement, and.

Melbourne, VIC, AU

Elevating my role to Sales Manager, I continued to drive sales excellence and customer satisfaction. In addition to overseeing daily operations, I implemented strategies to meet targets, improve team efficiency, and contribute to a positive team environment.Key Contributions:Led a team to achieve and exceed sales targets.Developed and implemented.

Melbourne, VIC, AU

As a Sales Associate at JB Hi-Fi, I excelled in a fast-paced retail sales environment, consistently meeting and exceeding sales goals. Interacting with approximately 30 customers daily, I built a strong customer base through personalized product guidance, issue resolution, and strategic upselling based on customer needs.Key Contributions:- Engaged.

Wahroonga, New South Wales, AU

Knox Grammar School required a sports coach for their junior teams across Cricket and Football. During my employment of 5 years, I trained and mentored groups of 10-15 students aged between 7 and 12 to better their skills and knowledge of the sport. I was relied on for my work ethic, responsibility and training technique, which has in turn developed my.