Todd Collinge Email & Phone Number

San Diego, California, Us

Sydney, Nsw, Au

- Designed and implemented a proactive customer success strategy, including automatedonboarding program and creation of an advisors community hosting regular virtual eventsincreasing NPS by 18 points.- Developed and launched an affiliate program for institute members with supporting sales and marketing collateral.- Improved web presence through SEO and execution of a content strategy that successfully increased overall website traffic by 15%.- Developed an email nurture campaign that improved open rates by 22% and conversions by 5%.

Denver, Colorado, Us

Championing Alterian's Real-Time Customer Journey Orchestration Platform — building awareness, driving product adoption, empowering partners, conducting market research, and launching innovative products for seamless customer journeys.- Successfully refreshed and executed a Real-Time CX product go-to-market strategy, messaging, and content plan that doubled the subscriber base over 18 months through the development of eBook lead drivers, Google Ads, thought leadership articles, social posts, and email bulletins.- Planned and launched the State of Customer Journey Experience 2023-2024 market research report, surveying 100 global CX leaders. The report's launch became the most successful lead-driving campaign ever, producing an incredible 700% increase in leads within its first month compared to the previous industry report.- Demonstrated successful coordination with product, sales, and professional services teams, in the cross-departmental and cross-regional launch of the Journey Discovery product, contributing to the best-performing campaign at the time of launch. - Managed the timely and budget-friendly delivery of a partner resource hub, earning positive reviews for its effectiveness in enabling sales through partner channels.

Tampa, Florida, Us

- Achieved over 90% revenue growth of the division within the first 12 months through targeted strategic sales, lead generation, and customer retention initiatives.- Managed and maintained key client and partner relationships and negotiated multi-year contracts with enterprise and high value accounts representing 40% of the company's total revenue.- Developed and executed an integrated sales and marketing strategy that launched 3 new products in the US market, resulting in a 20% increase in net revenue.- Improved annual account renewals from less than 30% to over 80% by developing a customer success strategy, mapping customer journeys, and creating playbooks and automated health triggers throughout the customer lifecycle. - Delivered sales training to a team of account managers, enhancing their ability to engage and retain clients.

Tampa, Florida, Us

- Exceeded personal sales targets by 40% year on year.- Delivered tailored in-person sales presentations, training workshops and quarterly business reviews with C-level executives around the globe, aligning our services with their strategic goals and reducing time to value by 50%.- Developed a sales strategy and training program for a team of 5 sales coordinators, resulting in a 20% increase in sales over 12 months.- Managed the implementation of a new CRM system, improving team efficiency by 25% and enhancing customer analytics and engagement.- Managed and optimised a paid ads strategy, increasing conversion rates from 7% to over 13%.Collected, analysed, and presented a monthly review of metrics and implemented recommendations to improve brand awareness, customer acquisition, engagement, and retention rates.

Tampa, Florida, Us

- Conducted onboarding of new customers and implemented regular check-ins with low contact accounts improving customer satisfaction scores by 30%.- Developed customer success plans, monitored customer health, and addressed customer issues.- Analysed and presented monthly metrics with recommendations to improve customer acquisition, engagement, and retention rates.- Drove messaging and execution of go-to-market product strategies, resulting in funnel growth and new customer wins based on value proposition.

Melbourne , Vic, Au

Elevating my role to Sales Manager, I continued to drive sales excellence and customer satisfaction. In addition to overseeing daily operations, I implemented strategies to meet targets, improve team efficiency, and contribute to a positive team environment.Key Contributions:Led a team to achieve and exceed sales targets.Developed and implemented strategies for efficient daily operations, contributing to the overall success of the sales department.

Melbourne , Vic, Au

As a Sales Associate at JB Hi-Fi, I excelled in a fast-paced retail sales environment, consistently meeting and exceeding sales goals. Interacting with approximately 30 customers daily, I built a strong customer base through personalized product guidance, issue resolution, and strategic upselling based on customer needs.Key Contributions:- Engaged customers proactively in marketing initiatives, leveraging personal connections to boost attendance at special store events, ultimately driving sales.- Executed strategic merchandising and product displays, enhancing the visual appeal and maximizing sales opportunities.- Applied astute pricing strategies, leveraging markdowns to stimulate customer interest and drive sales.- Processed transactions with precision, providing swift and hassle-free service to contribute to a positive customer experience.

Wahroonga, New South Wales, Au

Knox Grammar School required a sports coach for their junior teams across Cricket and Football. During my employment of 5 years, I trained and mentored groups of 10-15 students aged between 7 and 12 to better their skills and knowledge of the sport. I was relied on for my work ethic, responsibility and training technique, which has in turn developed my professional skillset to include a wide range of applicable qualities.Key Contributions:- Developed and executed comprehensive coaching plans, aligning with pre-arranged and leader-advised training programs.- Demonstrated excellent time management skills, ensuring the efficient delivery of coaching sessions.- Effectively resolved disputes and monitored OH&S/safety protocols during training activities.Provided ongoing feedback to parents/caregivers, tracking and reporting individual results.Skills:- Motivational and leadership abilities that inspire young athletes.- Proficient in presenting and demonstrating sports techniques.- Excellent communication skills, fostering effective interaction with individuals of various ages, personalities, and abilities, including parents/caregivers.- Strong problem-solving aptitude in addressing challenges during training sessions.- Contributed significantly to improving both individual and team abilities in football and cricket, with a focus on tracking and reporting progress to parents/caregivers.- Developed and implemented tailored training programs, aligning with specific team and child skill levels, while closely monitoring actual results.