Todd Deck Email & Phone Number

Sacramento County, California, United States

Oversee: mobile services, outreach, adult services, adult literacy, health literacy for a 28 branch library system.

Managing a three-branch library system with eight employees and over 20 volunteers by expertly overseeing personnel performance and providing supportive guidance and motivationLeading community outreach and engagement activities and improving library programs and services Doubled the frequency of programming, including events and other special initiativesIncreased service hours by over 75% annuallyOverseeing the process of developing and implementing two new library websites and creating a large variety of technological resources for library staff and the publicImplementing a wide variety of digital resource services, including but not limited to newsletters video streaming, genealogy, eBooks, job search databases, and moreLeading and contributing to large-scale initiatives and procedural changes aimed at improving and expanding the library systemSecured over $500,000 for improvement projects that have resulted in a 70% increase in new cardholdersDesigned and planned a new library building, raised a portion of project funding, oversaw the $5 million relocation project, and implemented new policies after relocation

Oversaw the content management system transition for the company’s website; created archival description and arrangement for historical and current product information pages; and, delivered comprehensive user support for three interfaces for an automated order entry systemProvided exceptional customer service by responding to customers’ requests in a timely and courteous manner, and ensured that customers were completely satisfied with services providedSupervised the customer service team to ensure optimum business results, trained staff to use a web-based order entry system, and guided and challenged employees to deliver to their highest potential

Collected and analyzed data from several computer databases, and made recommendations based on results of data analysesIncreased product awareness and community outreach via Twitter, Facebook, and the company’s websiteLead efforts to ensure that advocacy programs generated expected results, and were executed in a timely and effective mannerDeveloped relationships with key retailers to meet service goalsFacilitated monthly product support communication meetings

Master'S Degree, Library And Information Science

Bachelor'S Degree, Communication And Media Studies