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Enrolled Customers in a Pro Active program which is designed to speed the alarm to trouble ticket process and in turn expedite the trouble ticket to the appropriate repair team.Managed Agile projects leading to automation opportunities, reducing the time to isolate.Proficient with Design Thinking, Agile and ITIL methods and practices. Managed and led 16 projects per year that included network consolidation, global re-design, and inventory consolidation. Recognized for ability to learn technical concepts, identify design flaws and perform data gathering and analysis. Inside Maintenance Technician and Team Manager specializing in Telecommunications. Expertise ranges from basic Analog to Sonnet with an emphasis on Ethernet. Provided network infrastructure support to onboard new products and services.Provided real time monitoring, troubleshooting and network resolution for PIP, PIPE, Ethernet and ELINE / ELAN both TDM and Sonnet driven. Led a 40-member team of network engineers to deliver the highest quality customer experience possible within the small and medium business segment. Worked with peer management at local carriers to resolve customer issues in a timely manner.
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Engineer Iv Network Operations ManagmentVerizon Data Services Jul 2019 - Dec 2020Cary, NcWorked in the Cary Data Logical Complex Logical System Support. Isolate customer service interruptions from the Primary Edge router to the Customer Edge router. Proficient with customer worldwide networks assisting in triage of Verizon’s multiple Data Networks and Next Generation Metro-Ethernet solutions including Private IP, Public IP, Converged Packet, Internal Data Network, and Ethernet.• Involved in restoring Catastrophic outages through alarm detection systems via web based GUI applications. Perform triage and effectively communicate and escalating events to the responsible organizations both internal and external while keeping management apprised. -
Engineer IvVerizon Business Jun 2018 - Dec 2018Cary, North Carolina, United StatesWorked in the Cary Global PIP and IP Transport Center for Network support, isolation and repair. Responsible for isolation of network events causing service interruptions to customer service. Scheduled maintenance as needed to make changes in hardware and or software. Assisted with the replacement of outdated equipment to new equipment. Assisted with the implementation of Intelligent Edge Network. Proficient the worldwide transport networks assisting in triage of Verizon’s multiple Data Networks and Next Generation Metro-Ethernet solutions including Private IP, Public IP, Converged Packet, Internal Data Network, and Ethernet.• Involved in restoring Catastrophic outages through alarm detection systems via web based GUI applications. Perform triage and effectively communicate and escalating events to the responsible organizations both internal and external while keeping management apprised. -
Senior Analyst- Business OperationVerizon Business Jan 1997 - Jun 2018Cary, NcAs a Senior Analyst and Business Operations Lead I manage the Customer Repair impacting programs and projects emphasizing Agile efficiency with Design Thinking concepts with a focus on robotic philosophy. I have participated in or led over 40 projects utilizing 7 key critical systems to both minimize research and improve isolation and repair within the Company and External to the Company.I have led or participated in a combined 10 system mergers and consolidations.Systems: Subnet Manager (Logical Provisioning), Integrated Test System and Delphi Test automation, Enterprise Ticketing Management System, Boarder Gateway Inventory, Virtual Inventory, IMPACT alarming.Business Lead for two API's to external vendors.Managed a team of 40 repair engineers. My Telecommunications repair expertise ranges from basic Analog to Sonnet with an emphasis on Ethernet.
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Master SergeantUsaf Technology Transfer Program May 1974 - May 1997WorldwideTop Secret Clearance CommunicationsSatellite MaintenanceRadar (TPS 75, BMEWS, Phased Arrary Beal AFB)Digital Consolidation, Iceland Forgein Country SupportForward operation site set-up, Peru
Todd Franklin Skills
Todd Franklin Education Details
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Verizon -
Global Knowledge UsaInformation Technology Project Management
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VerizonInformation Technology Project Management
Frequently Asked Questions about Todd Franklin
What is Todd Franklin's role at the current company?
Todd Franklin's current role is Senior Analyst Business Operations | Telecommunications | Managed Services |.
What is Todd Franklin's email address?
Todd Franklin's email address is to****@****ess.com
What schools did Todd Franklin attend?
Todd Franklin attended Verizon, Global Knowledge Usa, Verizon.
What skills is Todd Franklin known for?
Todd Franklin has skills like Telecommunications, Managed Services, Mpls, Voip, Ip, Frame Relay, Unified Communications, T1, Vendor Management, Pmp, Call Center, Professional Services.
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Todd Franklin
Scappoose, Or3gmail.com, evrazna.com, kp.org2 +172083XXXXX
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Todd Franklin
Rock Hill, Sc2sugarcreekbrewing.com, energysolutions.com3 +175720XXXXX
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3mymedlien.com, legalfundingnow.com, gomassive.com -
Todd Franklin
Princeton, Nj4hotmail.com, wuxiapptec.com, amriglobal.com, wuxiapptec.com3 +160960XXXXX
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