Todd Freeman Email & Phone Number

Portland, Me, Us

Portland, Maine, Us

● Spearhead a team of account managers as the subject matter expert on WEX standard operating procedures, products and services.● Oversee all facets of strategic enterprise relationships, customer care, product implementations and business development of high-visibility customers.● Achieved a 100% customer retention rate for the past seven years.● Conduct new hire, refresher and ongoing training for colleagues.● Lead product demos for customers.● Utilize complex reporting tools to deliver precise data to customers.● Engage as liaison between IT, Finance, Legal, Marketing, Fraud, Distribution and Sales to foster collaboration with cross-functional teams.● Advocate internally on customers’ behalf while lobbying for new product development and integrating existing features into programs.

New York, Ny, Us

● Led a team through effective project management to ensure projects completed on time and within budget.● Created healthcare and group benefits databases for clients, including designing screens, defining data fields and creating queries and reports.● Defined software project scope and objectives through weekly meetings with internal teams to discuss client status and deliverables.● Collaborated with the development team and peers to collect information and resolve client concerns.● Provided accurate project status/risk and delivery dates to team members and customers within set timeframes.

Portland, Maine, Us

● Generated $65M in annual fuel gallons and revenue by nurturing relationships with strategic enterprise commercial fleets.● Assessed complex challenges in Technical, Merchant, Network, Credit, Fraud and Account Receivables areas.● Accounted for company-wide customer satisfaction survey results.● Collaborated with external and internal stakeholders to upgrade software systems. ● Oversaw third party vendors to ensure operational success.