Todd Jackson Email & Phone Number

Customer Success ServicesEstablish professional relationships with customers at the Dealer Principle/Owner level and down. Provide Consulting services for their businesses to become more efficient, effective, and profitable. I work with dealership personnel, both variable and fixed operations, to identify trouble areas within the dealership and then use established and proven consulting services programs in addition to my industry knowledge, to help solve issues. Once an installation project is complete (Focus, Xtream, AOA). I coordinate with dealership staff the launch of the new CRM and training schedules for all dealership personnel. I Conduct periodic follow-up with dealerships to maintain relationships and provide ongoing ‘fee for service’ support and problem resolution. Guiding the Customer to become successful through process improvements in the different areas of the dealership. I have built the necessary trust that will further drive consulting services sales.

Greensboro--Winston-Salem--High Point Area

Customer-focused strategist successful in building collaborative relationships with internal/external stakeholders and clients. Success in setting and achieving aggressive goals and working with a sense of urgency and accountability. Leverage outstanding experience within a B2C service environment to build trust and rapport while identifying client needs, aligning needs with service offerings, and maintaining a high level of satisfaction. Challenged to improve profitability after inheriting an Exchange program, Service to Sales, with no established guidelines for interactions with existing and potential customers.

Bachelor Of Applied Science - Basc, Political Science And Government, 3.0

Activities and Societies: # 2 ALL TIME IAAF JAVELIN 4 year letterman Track and Field Southern Conference Championship

Criminal Justice/Police Science

Bachelor'S Degree, Political Science And Government