Todd Langley Email & Phone Number

Miamisburg, Ohio

Miamisburg Oh

•Performs quantitative analysis and develops complex reports. Performs qualitative and quantitative assessments of all aspects of models including theoretical aspects, model design and implementation as well as data quality and integrity. Analyzes complex data and associated quantitative analysis. Makes recommendations based on findings from data analytics. •Uses quantitative tools and techniques to measure and analyze model risks and reaches conclusions on strengths and limitations of the… Show more •Performs quantitative analysis and develops complex reports. Performs qualitative and quantitative assessments of all aspects of models including theoretical aspects, model design and implementation as well as data quality and integrity. Analyzes complex data and associated quantitative analysis. Makes recommendations based on findings from data analytics. •Uses quantitative tools and techniques to measure and analyze model risks and reaches conclusions on strengths and limitations of the model. Show less

Similar duties as Operations Support Supervisor position listed below with added responsibility for HAMP and Collections reporting Member of MSP change control team which approves any update to MSP related processes throughout PNC MortgageInterim Performance and Workforce Control Manager

Combine, clean, and standardize raw data, and Provide data analytics and modeling solutions for Qbase clients Interpret raw analytics into understandable and actionable findings for Qbase clients Use data mining and analysis techniques, including segmentation, clustering, scoring, and modelingPerform retention, payment, and gap analysis on transactional data using Qbase tools to determine value of new, retained, reactivated and lapsed customers

Supervised team of Report Specialists in production of Daily/Weekly/Monthly Call Center Reports.Defined, created, automated, and maintained operational reporting for 75 daily and monthly reports. Presented analysis of financial & performance trends to senior management using PowerPoint and SharePoint applications Designed and Developed Microsoft Sharepoint web pages for various Departments within Loan Servicing Created Web/Data Base links to display real time data in graphical… Show more Supervised team of Report Specialists in production of Daily/Weekly/Monthly Call Center Reports.Defined, created, automated, and maintained operational reporting for 75 daily and monthly reports. Presented analysis of financial & performance trends to senior management using PowerPoint and SharePoint applications Designed and Developed Microsoft Sharepoint web pages for various Departments within Loan Servicing Created Web/Data Base links to display real time data in graphical format to eliminate need for various intraday reportsWorked with Project Management Office to create Cost Benefit Analysis for various Call Center Technology ProjectsMember of 3 project teams which won corporate awards for Revenue Generation and Process ImprovementNominated for and completed National City Corporate Leadership Program Show less

Supervised team of Customer Service Representatives in a call center: answering telephone inquiries, resolving problems, and providing services to customers and other mortgage related professionals Completed special projects, reporting, and analysis as assigned by Customer Service VP

Managed team of client services specialists who provide support to multiple lenders. Functions include pre-closing document processing, closing document production, HUD statement production, document compliance, disbursement, and county recordation.Monitored Quality and Production to meet monthly goals Continuous process improvement and cross training to maximize staff productivityInterviewed prospective job candidates and trained new personnelDesigned and implemented… Show more Managed team of client services specialists who provide support to multiple lenders. Functions include pre-closing document processing, closing document production, HUD statement production, document compliance, disbursement, and county recordation.Monitored Quality and Production to meet monthly goals Continuous process improvement and cross training to maximize staff productivityInterviewed prospective job candidates and trained new personnelDesigned and implemented procedures and reporting to improve efficiency, reduce errors, and reduce FTE count. Show less

Responsible for loan productionResponsible for credit card productionManaged daily operations of Banking Center Generated new business including: commercial business, investment, annuity, and consumer accounts