Todd Langley Email & Phone Number

Dallas-Fort Worth Metroplex

Managing the development and release of solutions to run restaurant operations from end-to-end to meet customers' needs.

Dallas-Fort Worth Texas

• Performed duties as a quality program manager; oversaw the development and continued process improvement of the User Acceptance Testing strategy for 14 brands- ensured a product free of defects.• Managed various functional testing activities: conducted proof of concept for performance testing, analyzed the result, uncovered performance bottlenecks, provided necessary tuning, and recommended corrective actions.• Collaborated with external partners Android, iOS, Apple, and Google which ensured continued quality control feedback and integration into current and future generations of wearables.• Led large-scale, global cross-functional quality assurance initiatives, performing Root Cause Analysis (RCA) and implementing quality improvement actions for pre- and post-production consumer wearables. • Implemented and conducted quality assurance process which integrated feedback across all customer touchpoints into product lifecycle- resulted in decreasing failure rate by 4% over three years.

Dallas-Fort Worth, Texas

• Served as a subject matter expert (SME) for UX, UI, device functionality, and issue resolution & escalation for all Samsung mobile devices and wearables. • Oversaw the strategic relationships with wireless carrier teams, external vendors, agencies, and internal cross-functional departments- created invaluable mobile experiences.• Assisted in Samsung Pay app development as an Alpha & Beta support SME- identified areas of concern for customers, dogfooding, supported content development, and continuous management of user/agent content. • Managed simulation creation, online user content development, and customer facing FAQs for over 80 Samsung Mobile devices and wearables across multi-platform OS: Windows, Mac, iOS, Android, and Windows phone. • Recreated end-user issues within a call center environment by using multi-platform OS to report real time hardware and software issues; reduced customer frustration, boosted customer experience, and improved digital online content KPIs.• Developed and executed Application OPIP support page for Samsung Pay Release- identified customer support topics.

Dallas-Fort Worth, Texas

• Employed as a product evaluation technician; conducted product evaluations, risk assessments, and quality audit checks across numerous consumer electronics categories.• Collaborated with the CE product management team, overseas evaluation departments, and outside manufacturers in developing and bringing the new consumer electronic products to the market.• Contributed in the analysis and disposition of products for non-conformance; assisted in identifying risks and corresponding countermeasures; recruited into corporate after award-winning tenure as a retail store manager. • Provided the merchandise buying team with complete report analysis which aided in informing product purchases. • Completed evaluations of existing and implemented new testing processes & procedures; ensured guideline accuracy and full compliance.

• Sales Specialist in RadioShack Corporation’s flagship store• Accountable for thorough product knowledge across multiple categories including wireless communications and digital audio (MP3)• Experience with one-on-one customer relations, as well as with corporate employees and executives• Responsible for everyday operations including customer care, merchandising and point-of-sale

• Responsible for day-to-day operations, including staff supervision, product purchasing, inventory management, shipping/receiving and customer service• Key Accomplishments:• Implemented new distribution management software which reduced order picking errors by 85%• Renegotiated supply contracts saving the company $100,000+ annually

• Accountable for day-to-day operations of the business including product ordering, merchandising and inventory management• Hire, train, schedule, supervise and motivate sales team• Increased company business through excellent customer service and store merchandising• Key Accomplishments:• 10/10 Manager – Audio/Video Wall• Diversity and Select the Best Trained• Multiple double-digit sales gain awards• Multiple awards for sales leadership• Increased ticket count month over month• Achieved 501 store readiness score

• Maintained inventory levels within high volume accounts by growing product awareness through market saturation• Secured product placement through merchandising and vendor relationships