Todd Lemke Email & Phone Number

Fargo, Nd, Us

Led the successful delivery of IT business process projects and cross-functional initiatives within Operations, utilizing both Agile and waterfall methodologies. Ensured compliance with regulatory standards and internal audit requirements, including support for annual BSA/AML and KYC compliance projects. Served as Scrum Master during an Agile transformation, leveraging tools like Jira and MS Project to drive efficient project execution. Collaborated with development managers, product managers, and engineers to improve team performance, resulting in reduced change requests, defects, and testing time.

Developed a diverse and high-performing test automation team that increased productivity by 42% and saved over $104k in its first year. Worked cross-functionally with over ten business lines to identify areas for process improvement and to implement solutions that optimized workflows.

Managed and delivered multiple projects, tasks and resources through effective communication, organization, prioritization, and time management practices. Led projects from requirements definition through deployment using waterfall and Agile methodologies. Managed technical and operational projects to include software development, infrastructure, system integration, software/hardware upgrades, and post-merger integration projects. Received U.S. Bank’s highest Outstanding Teamwork award.

Managed the Servicemember Civil Relief Act (SCRA) program within Retail Payment Services, including support of Cardmember Service, Collections and Compliance. Oversaw the identification, resolution, and communication of SCRA issues which led to increased accuracy, successful audits, and meeting service level agreements. Supported first line of defense (FLOD) in risk management, including working with the Office of the President to address customer complaints.

Bachelor Of Science - Bs, Computer Science

Master'S Degree, Project Management