Todd S. Email & Phone Number

Princeton Il

On-site local support for factory, warehouse, business offices and remote support for three other locations. Gardener Denver and Ingersol Rand merged thet are the same positions.

Princeton, Illinois, United States

On-site local support for factory, warehouse, business offices and remote support for three other locations. Gardener Denver and Ingersol Rand merged they are the same positions

Sublette Il

Systems and Network Administration for Woodhaven Lakes Applications Administration: Enterprise windows XP, Windows 7, Windows 8, Active Directory, SQL Server, Desktop virtualization technologies, Exchange Email, Exacqvision client manager, PC anywhere, Log Mein, windows server 2003, windows server 2008, windows server 2008R2, Group Policy, intermapperNetwork Administration: TCP/IP, Ethernet, Fiber, VPN. wireless networking, DNS, DHCP, VLANSSystems Hardware: Cisco 1800 Routers, Dell switches, Wyse thin clients, barracuda spam filter, Exacqvision IP cameras, Dell and HP computers, EnGenius ENH200 wireless access points, Sonic wall, net gear switches, Adtran, fortigate 100D

Oglesby Il

Provides front-line technology support to instructors and campus offices. Manage campus help desk operations.Manages the campus help desk utilizing helpdesk management software to track and monitor help desk requests and to catalog solutions to common problems.Provides technical support to faculty and staff, attempting to resolve technical problems at first point of contact, and referring advanced problems to appropriate personnel.Schedules and coordinates equipment requests and deliveries utilizing electronic calendaring and event scheduling applications.Prepares print and web-based documentation of various computer and technical equipment to aid in technology troubleshooting. Provides training and supervision related to help desk procedures. Process invoices, statements, requisitions, and vouchers using the college administrative software and standard bookkeeping practices and following procedures established by departments and the business office as related to bookkeeping.Receive equipment and material inspecting all invoices and receiving reports to determine if quantity ordered matches quantity received; review prices, payment terms to ensure agreement with purchase order and manage discrepancies.Solicit quotations for products or prepare requests for quotations as determined by college policy. Assess vendor responses for prices, terms and conditions, and meeting specifications. Administrator of Accutrack tracking databaseInstall software for faculity computersInventory and asset controlAdministrator of i-support Service Management software

Elmhurst Il

Desktop and phone support for teachers and staff throughout the districtBuilds computer images for dell desktop and laptops computersSystems technician duties which include upgrading hardware, software, printer issues and maintenance or other desktop devices that may be usedUnlock and create user accounts in active directorySet up network printers Build and push out MSI filesUpdate and monitor barracuda spam filterTroubleshoot Network Connectivity issuesTrack-IT Service Management software

Elmhurst Il

Desktop and phone support for teachers and staff throughout Elmhurst School District Build custom computer images for dell desktop and laptop computersSystems technician duties which include upgrading hardware or installing software setting up printers, network printers, scanners and other desktop devices that may be usedUnlock and create user accounts in active directoryPrinter maintenanceIDF and MDF closet cable managementpunching down network cables and labeling network closetsWhatsup GoldTrack-IT Service Management software

Chicago Il

Phone, Remote and Deskside support for physicians and staff in the depeartment of surgery.Reset network passwordsTroubleshoot network connectivity problems and VOIP issues Troubleshoot printer problemsinstall softwareBack up servers Support outlook email and PDA'sSet up conferencing equipmentMap Network drivesSet up VPNs

Elkgrove Village Il

Technical Phone Support for POS Equipment Troubleshoot integrated multi-lane POS hardware in LAN environment.Assist POS, Network, Telco, VSAT, and Concord field technicians with hardware installations and service calls.Supports satellite, lease line, frame relay, and inbound IP Connections.Documents and replaces hardware as neededTroubleshoot dial-up modem connectionsTroubleshoot IP Addressing related issues to credit card transactions over IPTroubleshoot wiring for RJ11, RJ19, RJ45, 1096 and 1098 blocksTroubleshoot printers that are attached to the credit card terminalsAnswer questions related to error codes from credit card terminalsAnswer questions related to connections to the credit card terminals and cash register systems

Chicago Il

Classroom and Technical Administration for IBM Learning Center.Use Symantec ghosting software to load images from a Netfinity 5000 Server on to computers in the classrooms.Use Symantec ghosting software to capture modified imagesCustomize the software according to the type of class being taughtCheck network settings to make sure that each computer can get to the internet and also see each other on the local network.Install software; troubleshoot hardware, software, and network connectivity problemsMeet with instructors to make sure that everything is running properly and that all of their student's computers are working properlyUpgrade computer hardware and software including network drivers, memory, hard drives, floppy drives, printers, Ethernet cards, network cables, hubs, switchesKeep an inventory log over all of the computers in each classroom and document all adds moves and changes that may occurUse IBM's Network Interface Manager server to load MKSYSB images from the NIM server to the AIX classroomsPXE BootNIM server to capture modified MKSYSB imagesSet up and support TIVOLI classes Set up and support AS400 classes

Master Of Science (M.S.), Information Technology Management

Activities and Societies: PMI InstituteMasters Of Science Information Technology Management and CAPM certification Graduated 4/30/2019

Bachelors Of Science, Telecommunications Management

Itil V4, Itil 4 Foundation

ITIL V4 Certified

High School Diploma, High School Certificate Of Competence Program

Itil V3, Project Managment, Microsoft Project

Took and passed the ITIL V3 certification exam at micro-train in Chicago IL July 2011