Todd Nash Email & Phone Number

Memphis, Tn

Served as account manager for the largest pharmaceutical account within the company resulting in annual contract renewals earning top revenue for the company. Fostered customer retention by cultivating long-term rapport based on prompt and courteous service. Monitored trends, tariffs, customs regulations and competitor’s pricing structures on an ongoing basis. Managed all international shipping administration: booking, invoice auditing, tracking, documentation, SEI's, and EEI eliminating the need for administrative and executive assistants. Aided senior leadership through report generation using to utilize process improvements. Coordinated all cold chain shipments providing secure and real time deliveries. Directed budget and personnel by establishing supply/inventory control management functions eliminating process discrepancies. Exceeded specific team goals, partnering with staff to share and implement best practices. Provided product shipment delivery quality control, eliminating downtime to maximize revenue. Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes. Provided and organized logistics documents, including bills of lading, delivery receipts, packing lists, load tags, audits, schedules, legal, regulatory, safety, and process claims. Planned and prioritized daily shipments and billing in collaboration with warehouse and sales team.

Created all export documents required to transport merchandise internationally from a free trade zone, including Hazardous/Dangerous Goods, Shipper Export Declarations, Letter of Credit, Air and Ocean Bills of Lading. Accountable for maintaining accurate paperwork and proper export procedures. Remained current on all trade compliance laws and regulations. Analyzed the most cost effective and efficient shipment options via air parcel and ocean containers. Expedited miscellaneous Latin America Region drop shipments, air parcel and heavy weight cargo worldwide, and full container ocean exports. Booked international container shipments with ocean carrier. Scheduled ground transportation to Mexico and Canada by notifying truck lines of the planned shipment; obtained Canadian PARS and CSA clearance. Responsible for training the department team members on using clients SAP system. Reported progress, suggested and contributed ideas for areas that needed improvement discussed in daily conference calls and emails. Indirectly supervised and sometimes assisted warehouse coworkers in order to provide on time arrivals and oversaw that freight was correctly loaded. Served as communications liaison between shipper and consignee. Resolved service issues or concerns between shipper and consignee. Reported delivery status and informed management of any delays. Knowledge of inventory management system and warehouse loading procedures.

Air and Ocean Export CSR, Quality Supervisor, Ocean Import Agent- Verified shippers based on TSA guidelines, notified shipper and consignee of flight details, coordinated truck line deliveries. Planned and booked flight reservations. Remained current on trade law, freight forwarder policies, and federal retention policies. Processed and filed required export documentation for multiple commercial accounts. Verified all export documentation to ensure that there were no delays in customs clearance of destination country. Reviewed daily rates using Expeditor’s Rate Template for procurement of supplier’s accounts. Created and presented Quality Management Reviews for both Expeditor’s and Phillips Medical. Directly enforced that all company branch employees received the required annual 52 hours of company training. Reviewed and reported Expeditor’s Quality Measurements to district manager, which included carrier evaluations, on time arrival performance, accounting, and accuracy. Booked, inspected, labeled, wrapped, and loaded freight.

Operated Xerox printing station that processed customer's checking, savings, and IRA statements.Accomplished daily productivity goals according to guidelines set by management.Constructed employee schedules and productivity quotes based on the volume of productivity for the day.

Trained new employees in loading procedures and safety policies for the first thirty days of their employment.Reported progress of trainees to senior management via written and oral reports.Coordinated employees to areas assigned; reassigned personnel in order to strengthen heavy volume areas.

Architectural Engineering

Completed: 24 Semester hours

High School Diploma