Todd Payne Email & Phone Number

Charlotte, North Carolina, United States

Plan, design and deploy various products to support client and customer needs. Product owner of Active Directory (ADUC, AD FS, DNS, DHCP, SSO) and cloud infrastructure for a large internal project surrounding Contact center applications Team Lead for Infrastructure design and support Lead design discussions on infrastructure builds in both on premise and cloud (GCP and VMWare) Designed and deployed several key products in support of larger firm initiatives Provided support for other key systems being developed by other team members Served as SME for GCP, VMWare, Linux and Microsoft operating systems Continued training for Google Cloud, VMWare, Cisco and Windows Server 2019+ in order to support ongoing projects Designed and Implemented Custom (nested vm) KVM solution for virtual appliances in DEV environment Lead remediation efforts around vulnerabilities and security risks Helped reduce daily costs by evaluating and right sizing virtual infrastructure and services in GCP and VMWare

Marietta, Ga

Develop, build and provide support for a large scale 24x7 primarily virtual environment across a global stage. Project lead to move from on premise to cloud via Microsoft AzureProject lead for 2 deployments of VCE VBlock in our two largest datacenters Plan and deploy various OS platform virtual servers to meet customer needsDrive discussions around right sizing and planning to avoid over allocating resourcesProvide first response troubleshooting for critical systems and provide corrective actions and proceduresDevelop technical documentation to support preventative maintenance objectives, procedures and deployment processes Create and deploy automation tools to handle day to day functions and reduce repetitive tasksDrive conversations around expectations of operating parameters and DR solutions for systems in both production and non-production environments Continually assess Data Center consumption in order to consolidate rack space usage and eliminate wasted resourcesMake recommendations for migrating away from older less reliable OSs to newer and up-to-date platforms based on customer performance needsPlanned and performed multiple physical to virtual (p2v) moves across the globe to reduce physical foot prints in the datacenters and to consolidate upkeep effortsPrimary contact with vendors for several projects revolving around keeping the wheels turning towards newer technologies and platforms in order to stay competitive in our marketPhysically build out datacenter: rack space, server racking, infrastructure cabling/labeling and route design based on needs

Alpharetta, Ga

Provide Linux system support for a large scale 24x7 production and staging environment across multiple data centers to ensure proper functionality and reliability.Provide first response troubleshooting for critical systems and provide corrective actions and proceduresDevelop technical documentation to support preventative maintenance objectives and proceduresCreate and deploy automation tools to handle day to day functions and reduce repetitive tasksDevelop expectations of operating parameters and DR options for systems in both production and staging environments Build and maintain system monitoring tools in each datacenter and create centralized reportingPerform network infrastructure audit and produce repository of configurations used to monitor changes and rollbacksWorked along side Data Center Ops to consolidate rack space usage and eliminate wasted resourcesMaintain VPN hardware and software to lab environmentsReplaced outdated Radius instances with new Radiator instances in each DC

Provide system support and analysis for growing IT department and 24x7 production environment. Investigate and evaluate current systems in order to provide up to date processes and system builds to support production initiatives.Migrate local MS Exchange 2003 to cloud based MS Exchange service. Evaluate current backup systems, create new backup jobs, establish proper backup procedures to allow for more stable data retention and data recovery.Convert current Solaris 10 systems over to Linux (CentOS, RHEL).Virtualize hardware based systems in order to improve functionality and dependability of day to day required systems.Develop technical diagrams of outdated, unknown systems in order to determine use and/or decommission. Develop technical build documents for each new customer specific build to develop best practices and duplication. Implement monitoring system to provide real-time analysis of internal and production systems.

Provided system support to ensure that production environment remains stable and online 24X7 as well as maintained internal systems to support multi-platform inner office services. Maintained 2 independent LAMP clusters consisting of 7 ad servers, 4 support appliances and 2 content delivery appliances each. Maintained Apache, MySQL and proprietary services to ensure server availability.Developed shell scripts and cron jobs to maintain day to day processes. Built and maintained cluster of Nagios monitoring servers (Linux) across 2 locations.Built and Maintained 3 ESX (V.2) Servers with 20 virtual hosts.Migrated from MS Exchange Server to Postfix/Dovecot Mail system. Migrated from MS DNS/DHCP to Linux BIND and Linux DHCP services.Consolidated multiple external DNS services to single external DNS service provider.Migrated from 600G File Server (NAS) to 2TB Linux NFS.

Established new standards in infrastructure design and maintenance to ensure high availability for Data Center of 220 servers across multiple platforms, core switches, routers and databases for 40,000 users and 15,000 endpoints while providing 24X7 support.Designed and implemented changes to packet shaper (Packeteer) to enhance shaping of traffic to increase productivity without the overhead of increasing the pipe, saving $200k a year.Designed, implemented and maintained UPS/Backup Generator system to sustain Data Center during emergencies while allowing 35% growth over 5 years. Established system wide filtering via Marshal Technology 8e6 Content filter to reduce the amount of wasted bandwidth improving through put by 25% during peak usage. Established improved VPN access and remote access to mission critical systems to ensure high availability at all times.

Technician Level 3 and 4Implemented such technologies as ZENworks workstation import, ZEN imaging, REALVNC, and packet shaping and wake on LAN, improving productivity by reducing travel time to the site. Implemented new ZEN Imaging instead of Ghost imaging, cut imaging time to 25% of original.Upgraded ISDN links to the core with MetroEthernet fibre connections to increase speeds and reduce latency.Established up to date procedures to allow more remote administration, reduced travel by 50%.Maintained 1500 endpoints across 11 schools ensuring high availability and ease of use.

Design and install networks to customer specifications. From residential to large commercial applications (data, telephone, CCTV, security, and access control systems). Designed and implemented customer specific site installations. Trained end point users on both hardware and software applications.