Managed daily store operations and activities of a team consisting of 3 supervisors and 15+ associates. Hired, trained, coached and developed store associates at all levels utilizing retention tools including incentive programs, recognition opportunities, and contests. Completed yearly performance evaluations for all staff, made promotional and merit increase recommendations based on performance. Created new standards of work and initiated cross-training resulting in a more efficient workflow and staff coverage flexibility. Established and optimized schedules to keep coverage and service in line with forecasted demands. Responsible for payroll administrative duties including daily punch out audits, associate scheduling compliance, and payroll reports. Managed end-to-end stock management, including examining incoming inventory, merchandising shelves, and preventing shrinkage. Analyzed store reports to evaluate controllable expenses and overall store performance. Offered hands-on assistance to customers, assessed needs, and maintained current knowledge of consumer preferences. Maintained relationships with leasing vendors, renters, consignment individuals. Ensured all areas met Joint Commission and OSHA standards and took necessary steps to maintain compliance. Safeguarded confidential information, cash, and credit card information.

Managed daily operations of 18+ technicians including leads, transporters, receivers, mail clerk, and supply chain techs. Prioritized workflow when adjustments needed to be made. Maintained job descriptions, monitored open positions, conducted interviews, and completed performance reviews. Created work schedules and managed PTO requests and time cards. Developed and implemented standardized region and system wide supply chain programs and initiatives as well as new processes resulting in streamlined standard work for technicians. Attended meetings to ensure customer service concerns are addressed and provide feedback. Performed basic accounting duties. Coordinated maintenance and repairs with contractors and vendor representatives. Ensured supply areas met Joint Commission and OSHA standards and took necessary steps to maintain compliance.