Todd Stapleton Email & Phone Number

Springfield, Illinois Metropolitan Area

1. Receive and respond to intakes, referrals and crisis situations.2. Complete investigations, casework and maintain case records according to IDOA guidelines with victims of abuse, neglect and exploitation and individuals that self- neglect.3. Maintain oral and written communication regarding APS clients in a confidential manner, strictly adhering to IDOA guidelines and procedures manual.4. Establish and maintain cordial and professional working relationships with law enforcement and criminal justice service personnel, with the court systems and all social service agencies.5. Provide advocacy and assistance to APS clients.6. Complete all paperwork within the required time frames.7. As necessary, assist clients with alternate housing options, when independent living is no longer possible.8. Participate in SSCI agency and CCU Departmental programs and committees as requested by the Department Director, and attend agency and staff meetings as required.9. Perform other duties as assigned

Quincy, Illinois, United States

The Facilities Manager responsible for developing and executing environmental solutions. Offers a wide variety of environmental solutions to meet customer and client needs. Essential Functions: • Leadership - Leverage Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees. Ensure individual and all team performance meets objectives and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations. • Client Relationship - Maintain effective client and customer rapport for mutually beneficial business relationship. Identify client needs and communicate operational progress. Deliver and model WEST as foundation for excellent customer service. Partner with client to understand demands and specifications of EVS program. • Financial Performance - Ensure the completion and maintenance of P&L statements. Deliver client and company financial targets. Adopt all Aramark processes and systems, understand performance metrics, data, order and inventory trends; educate teams on key levers to improve margins. • Productivity - Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining facilities and labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding production, quality and control.

Quincy, Illinois, United States

Overseas multiple areas by ensuring effective merchandise presentation; budgeting and forecasting sales for assigned store; and assessing economic trends and community needsModels, enforces, and provides direction and guidance to hourly managers and associates by teaching customer service approaches and techniques to ensure customer needs, complaints, and issues are resolved according to company policies and procedures.Overseas the financial performance for total store by ensuring that sales and profit goals are achieved; and implanting plans to correct deficienciesEnsures compliance with company policies and procedures by holding hourly managers and associates accountable.Demonstrates current expertise and applies this to the development, execution, and improvement of action plans to correct deficiencies.Provides supervision and development opportunities for hourly managers and associates in assigned area by hiring, training, mentoring, evaluating performance and providing recognition.Provides and supports the implementation of business solutions by supporting company mission, values, and policies.Walmart Academy 2016Trained in Walmart Store 3210 September 2016-January 2017Remodel project Walmart Store 1602 February 2017-April 2017Walmart Store 609 Overnight Co Manager May 1, 2017-March 31, 2018Assistant Manager Store 609 Hannibal, Missouri 2018-2019Digital Assistant Manager 2019-2020

Springfield, Illinois Area

• Managed logistics operations and projects, and supervised staffs in various service industries that supported training and deployed service obligations; included dining and food service, lodging and hospitality, recreational event coordination

Ali Al Salem Afb

• Deployed to Kuwait for 6 months as Dining Facility Manager for $8M food service quality assurance contract and dining facility; led and supervised 13 military personnel in their daily duties; coordinated with the Contracting Officer to complete monthly inspections on the quality assurance food contract

Greater Chicago Area

• Interviewed potential students to verify admissibility and inform them of degree programs details • Facilitated the acceptance process both academically and financially through communication and teamwork with the Evaluation Department, the Student Finance team and the applicants• Assisted in training new advisors and led team in the absence of management• Organized work flow for student files to maximize recruitment time and student application to start ratio• Maintained reports on admissions activity and set goals at every step of the process• Adhered to all compliance policies and procedures of the admissions process• Consulted with Director of Admissions to analyze, develop and share best practices of admissions process with colleagues• Worked with Assistant Director and Director of Admissions to formally observe advisors and deliver feedback based on statistical data to improve compliance and student recruitment

Al Dhafra Air Force Base, Uae

Managed 1 Million dollar inventory utilizing the ALOHA POS system and ensured 100% accountability of all government resourcesSupervised eight junior enlisted active duty members in their daily dutiesCoordinated the logistics for United Service Organization events more than 1,000 peopleMentored junior airmen in regards to their careers and educational goals Facilitated communications to ensure constant accountability of all employees and the details of their dutiesDelegated work assignments, set goals, milestones and timetables for team members

1113 West Belmont Ave

Managed a 25-member sports bar staff including scheduling, daily duties, training, and fiscal accountabilityInterviewed potential staff members and coordinated with other managers on hiring Built a new customer base through excellent customer service and created repeat revenue for the establishmentBalanced a tight budget through weekly meetings on procurement, price point and inventory management practicesAssisted in training new employees and led team in the absence of managementResponsible for implementing new strategies and plans into the companyMotivated all employees to achieve company's objectives

Managed 22 Million dollar Food Service Quality Assurance contract and Dining Facility with strict compliance to the 2009 Food and Drug Administration Food CodeSupervised a multi-national team of 35 workers in their daily in dutiesCoordinated the logistics for banquets more than 100 peopleMentored junior airmen in regards to their career and educational goals Facilitated communication to ensure constant accountability of all employees and the details of their duties Delegated work assignments, set goals, milestones and timetables for team membersMaintained troop discipline through strict accountability and leadership by example

Managed up to 600 sales accounts and ensured proper cash handling and credit management Made over 300 sales calls daily to potential and existing customers confirming payment dates for company revenue Resolved customer complaints through swift communication and excellent customer serviceCoordinated logistics to replace unserviceable merchandise Met and exceeded weekly corporate sales goals though personal accountability Reviewed rental agreements for completeness, compliance, and accuracy, evaluating financial qualifications as well as documents and data provided by consumers to identify discrepancies or potential problemsOrganized work flow for the General Manager to maximize the company's profit for potential new renters. Simplified and communicated complex information to renters about in regards to product information, company, procedures and contracts.

Saint Louis, Mo

Managed a 40-member night club staff including daily duties, training, and fiscal accountability Ensured the accountability of 40,000 dollars, distribution to cash registers and automated teller machines Interviewed potential staff members and coordinated with other managers on hiring solutions Maintained the customer base through excellent customer service and created repeat revenue for the establishment Communicated to corporate offices daily on projected earnings and losses Established organizational objectives and goals for all departmentsResponsible for handling customer complaints and employee's discrepancies.

Wrote Preliminary Investigative Reports detailing police responses Issued traffic citations, and provided aide through communication with the victims Communicated to the public after violations to the state and city codes occurred Enforced community policing, ensured well being to businesses and residential neighborhoods Maintained excellent communications skills with business owners and the general publicDemonstrated ability to use discretion wisely and make positive impressions within the community

B.A., Criminal Justice

Associate'S Degree, Hospitality Administration/Management