I'll make it easy...I am passionate about understanding and creating awesome experiences for customers, regardless of industry. I have built and led successful teams focused on Customer Experience. I love to build relationships, I love to collaborate, I'm super flexible and adaptive, and I'm loyal. I'm just looking for an opportunity to make a difference with a quality company that isn't afraid to hire someone with a few years of experience. Here's the more technical jargon about me:Experienced CX Insights professional looking to build or add value to a CX team. Qualtrics CX Certified with 24+ years of industry experience, including extensive international experience. Built an insights team from the ground up. Focused on gaining insights and implementing solutions based on understanding customer needs and measuring customer experiences. Moderator and IDI certified, I am able to connect with both customers and executive-level management.Market Research, questionnaire design and implementation. AI Utilization, Customer Segmentation, Satisfaction Drivers, Employee Engagement. Qualtrics XM Certified. SPSS Statistics, Survey Design, Choice-Based Conjoint.