Todd Walling Email & Phone Number

Kansas City, MO, US

United States

United States

• Simultaneously managed 10+ module OEMs (Quectel, Telit Cinterion, Global Telecom, Sierra Wireless, Thales, Foxconn, Fibocom, SIMCom, etc.) and hundreds of devices (ODMs) through 2G, 3G, 4G LTE, and 5G carrier.
• Developed and implemented numerous new certification processes making it easier for OEMs to complete carrier certification and reduce costs.
• Re-engineered and re-launched eight different iconic mobile handsets from OEMs such as Samsung, LG, HTC, and Motorola for the Competitive Carrier Associate (CCA).
• Managed and maintained the CCA device portfolio.
• Prepared, published, and implemented the development of pre-launch and post-launch support processes while ensuring CCA compliance and acceptance.
• Successfully managed the Curiosity IoT carrier billing system migration project, impacting over 60 module and device OEM's and approximately 2M+ enterprise customers.

United States

• Managed two multi-million-dollar large-scale technical Wi-Fi projects for Time Warner Cable™ (TWC).
• Deployed a commercial grade Wi-Fi mesh network at the Time Warner Cable/Bobcat Arena in downtown Charlotte. Indoor network consists of 113 power-over-ethernet (POE) Ruckus access points (AP’s) utilizing a redundant.
• Managed portal access broadcasting multiple SSID’s to include fan, press, vendors, internal Bobcat™ network.
• Directed the installation, construction, and deployment of a blended outdoor Ruckus DOCSIS and customized fiber EPON Wi-Fi network for TWC subscribers in the Charlotte “Uptown” business/entertainment district.

United States

• Managed multiple large scale technical projects for Bank of America utilizing a combination of DMAIC DFSS Six Sigma processes.
• Supervised acquisition and allocation of mainframe capacity to support the introduction of 20 million additional customer eAlerts per month.
• Directed installation of new data center DS3 circuits and infrastructure to facilitate the migration/move of a vendor hosted Bank of America production platform/dbase from Indianapolis to Las Vegas.
• Oversaw engineering and implementation of network firewall and proxy configurations to allow secure access to a vendor hosted application designed for the digital management of small business client statements.
• Managed acquisition and implementation of new toll-free numbers (TFN’s), direct inward dialing numbers (DID’s), and new Interactive Voice Response (IVR) rules, vector directory numbers (VDN’s), vectors, and skills in.

Overland Park, Kansas, United States

• Provided change management, project management, and operational support to the corporation’s largest mission critical asset tracking and logistics SCM application; Asset Tracking Logistics Acquisition System (ATLAS).
• Successfully managed the migration of ATLAS connectivity to external vendors via new virtual private network (VPN) connections.
• Analyzed and prioritized ATLAS performance issues to reduce and eliminate process overhead resulting in approximately 30% improved system performance. Changes included: application code enhancements, creation of new or.
• Created, managed, and maintained ATLAS executive level system performance reporting metrics.

• Provided 24/7/365 IT operational/incident management support for 12 Affiliates Corporations and 20+ Wholesale MVNO’s utilizing global remote system management tools to coordinate incident management efforts with all.
• Consistently ensured the Wholesale line of business’ annual profitability of approximately $875 million/year through event monitoring, change management, and responding to incidents/outages within the limits of.
• Created, negotiated, and documented all IT Affiliate and Wholesale support and incident management policies, procedures, and protocols for operational support including working with client stakeholders to determine.
• Managed all critical outages for Affiliates and Wholesale corporations to maintain 98% or greater operational/systems availability and successful adherence to corporate and customer SLA’s.
• Coordinated and managed per incident all off-shore IT support resources, executive status of system outages, change management events, real-time testing, and troubleshooting.
• Diligently and effectively managed root cause analysis (RCA) and irrevocable corrective action (ICA) on high severity incidents and outages.

Ba

Education record