• Effectively lead Commercial Lines Transformation (CLT). CLT is an enterprise Tier 1 project implementing a modern, more flexible commercial policy administration system provided by Guidewire• Efficiently oversee CLT project scope for account reservation & distribution management, billing, data and policy conversion, data management, downstream, interfaces, policy administration, premium audit, print & forms, and rating & scoring• Actively manage the efforts and development of a geographically dispersed project team including a manager, eight consultants, and one specialist; business unit achieved 4.49/5.00 engagement score which is an 80% mean percentile rank among Gallup financial enterprises• Innovatively consider business requests as project progresses; for example, incorporated an agent adjustment table into the automated discretionary pricing app (prior role patent) to create new benefits for premier agencies

• Led the Rating and Scoring scope for the CLT Project. All aspects of Rating and Scoring met milestones• Introduced enhancements to current state processes in keeping with project timelines and budgets; for example, introduced automated approach to discretionary pricing application and documentation in collaboration with Underwriting and the Office of the General Counsel. Nationwide Patent pending• Managed three project staff including a consultant and two specialists; business unit achieved 4.68/5.00 engagement score which is an 89% mean percentile rank among Gallup financial enterprises• Enhanced the current state Business Owners Product rating; implemented by peril rating to replace policy rating and to align with the territorial project of prior role

• Represented Pricing on the Commercial Lines Transformation team; participated in Product & Pricing rationalization meetings, provided data and analysis to evaluate opportunities, and performed disruption analysis • Supported commercial rate level indications process; updated catastrophic weather loads incorporating hurricane, severe thunderstorm, and winter storm modeling, and added automation to existing workbooks to increase process speed and accuracy• Managed special projects at the request of senior management; for example, within one year’s timeframe, developed and coordinated the introduction of Business Owners Product independent territories in both the independent and exclusive channels in 40 states • Advised the Commercial Pricing AVP; provided trend selections, loss picks by channel/state/line/peril, and converted indications information into a usable format for planning

• Directed the implementation of the highly-segmented, by-peril property product (Precision); introduced Precision to 20 independent channel states and multiple exclusive channel states on time and under budget • Supported property product strategic initiatives for the Southeast Regional Operations (SERO); implemented full rate reviews in all SERO states; all rate changes were at or exceeded planned amounts • Managed the efforts and development of a geographically dispersed Property Pricing Team consisting of 1 manager, 1 consultant, 3 specialists, 2 analysts and 1 state filings specialist; based upon employee survey, team engagement score was 4.49/5.00 compared to Gallup’s financial industry 75th percentile score of 4.34

• Coordinated the implementation of Precision; introduced Precision product to 19 independent channel states, on time, under budget, and with zero defects • Developed a pricing strategy to support the company’s goals for property segmentation and long-term profitability balanced with the regional office’s goals for sales and long-term retention; achieved notable improvements in the property new business profile – multi-line policyholders 62.9% vs. 59.1% in 2006; average limit $212,200 vs. $201,700 in 2006; superior credit policyholders 42.4% vs. 26.8% in 2004 • Managed the geographically dispersed Property By-Peril Implementation Team consisting of 1 manager, 2 consultants, 1 supervisor, 3 specialists, and 2 analysts; based upon employee survey, team engagement score of 4.61/5.00 compared to Gallup’s financial industry 75th percentile score of 4.30

• Employed the results of a generalized linear model, competitor analyses, and claims adjuster insight to create the rates, rating variable factors, and discounts for the company’s new by-peril property product • Developed filing support, templates, and tools to meet the needs of internal company customers involved in the company’s new by-peril product implementation process; created one particular tool utilizing Visual Basic programming to upload template rates and rating factors to the system, greatly increasing the speed and decreasing the errors within the system rate load process

Reserving 9/03 – 5/05• Performed commercial reserve reviews quarterly for the Atlanta Division • Applied the requirements of Sarbanes-Oxley legislation to the reserving unit’s work processes; tasks included creating security and reconciliation procedures, documenting and enforcing the new protocol • Awarded ACE OSCAR in recognition of the outstanding customer service and support provided to the New York examiners during their review of Westchester Fire Insurance Company; nominated by the Chief Actuary, 06/04 Pricing 5/03 – 9/03• Product responsibilities included Collector Cars, Manufactured Housing, and Cross Border business