Todd Yoder Email & Phone Number

Indianapolis, Indiana Area

Manage a day and night team responsible for daily customer technical issues in the United States and Asia Pacific. Handle all personnel issues related to hiring, training, and team development. Work with sales, product management, partners, end-to-end for critical issues. Handle all partner relationship issues such as: accounting, maintenance, training, and incident resolution. Spend time weekly mentoring team on effective communication and customer service skills. Create new processes to increase productivity and update current workflow when new systems are implemented. Work with director and executive level management on long term strategies of company and customer needs. Run weekly and monthly reports to measure productivity, product defects, call statistics, Service Level Agreements, and various other metrics.

Indianapolis, Indiana Area

Setup Novell, NT, and 2000 file and application servers. Perform all administration, patches, and upgrades on 8 Citrix and 25 Novell servers. Create and administer accounts, groups, and policies in Active Directory. Manage Outlook accounts in an Exchange 5.5 environment. Project lead for new software and hardware rollouts to 900 local users, and 800 field users across North America and Canada. Currently testing SAP on a Citrix Metaframe XP platform. Manage nightly backups and restores using ARCserve and use HEAT for tracking all help desk requests.

Indianapolis, Indiana Area

Platoon Sergeant in charge of conduct and morale of lower ranking Marines. Acting Marine in charge of technical communications setup, including conveying and implementing orders given by higher-ranking Marines.

Indianapolis, Indiana Area

Provided phone support for 1000 plus sales reps, resolved hardware and software issues. Configured new PCs for campus wide migration to Windows 95, upgraded, and repaired older model PCs. Traveled to provide training on new hardware and software packages.