Todd Johnson Email & Phone Number

North America

Manchester, Connecticut, United States

As the Store Manager at Flight Adventure Park, I took charge of scheduling for a team of up to 50 members, ensuring that each role was filled efficiently and that operations ran smoothly. Moreover, I directed the maintenance and repairs across the park, ensuring that all facilities were safe, operational, and in top condition. Additionally, I managed the food service license and café operations, making sure that we adhered to all necessary regulations while providing high-quality service to our guests. In addition, I championed monthly team-building events and recognition programs led training orientations, and provided ongoing coaching to both team members and management.On the marketing side, I executed local strategies aimed at attracting visitors, organizing events that created memorable experiences and increased our park's visibility. I was also hands-on with financial management, analyzing P&L reports to assess our financial performance and making data-driven decisions that safeguarded our assets and ensured accurate cash management. Additionally, to keep our operations running smoothly and safely, I implemented the Aluvii All-in-One.

Cromwell, Connecticut, United States

As the Store Manager at Safelite Autoglass, I took a hands-on approach to ensure the smooth operation of the store while maintaining a focus on quality and customer satisfaction. I spearheaded the installation process of windshields, orchestrating store operations with precision, including routing technicians efficiently and maintaining the SV2 system, a crucial tool in our daily operations. Recognizing the importance of customer satisfaction, I introduced innovative processes that enhanced our Net Promoter Score (NPS), motivating the team to lead to a remarkable achievement—a PULSE survey response rate in the 90s. In addition, I managed the cycle counts and daily inventory changes of glass and related products and handled Casualty Loss and Warranty claims with meticulous attention to detail.

During my tenure as Store Manager at LEGO, I enhanced the store operations and team performance led the upgrade of our Point of Sale systems, and implemented multiple infrastructure updates, including resolving cash management shortages. I took full ownership of the recruitment and training processes, from selecting candidates to onboarding new employees, managing the entire hiring process independently, and overseeing payroll management.My focus on performance management and conflict resolution was strengthened through the use of CPMT and OneNote, in collaboration with my Assistant Store Manager. I directed space management and visual merchandising changeovers. Moreover, I actively coached and managed performance, leveraging LEGO Core Competencies to inspire the team and consistently improve our Net Promoter Scores (NPS) year over year. I utilized results planning and insightful PULSE surveys to continuously improve store operations and team morale.

Middletown, Connecticut, United States

As the Store Manager at Staples, I focused on driving exceptional sales and service while building a strong team. I took an active role in recruiting, hiring, and coaching talented individuals for key positions, including Sales Associates, Print & Marketing staff, Tech Services, and TSA. My goal was to instill and reinforce behaviors that would lead to outstanding performance across all areas. I meticulously analyzed monthly P&L statements for Print and Marketing and Tech services, identifying key areas for improvement and taking actionable steps to address them. By creating effective schedules, I ensured that staffing levels were optimized to meet and exceed our conversion goals. To further enhance team performance, I designed and sustained incentive programs that boosted motivation and performance among associates. I maintained a 1% or lower in-stock Zero-Balance-walk, which was crucial in ensuring consistent profitability. Additionally, I focused on increasing Dollars Per Transaction (DPT), significantly enhancing our overall profitability.

Newington, Connecticut, United States

As the Store Manager at Toys R Us, I achieved a notable 9.7% increase in sales from the previous year by enhancing productivity and streamlining inefficient processes. My efforts included targeted coaching, follow-ups, and direct interaction on the sales floor to enhance selling skills and guest satisfaction. I likewise implemented initiatives promptly and accurately, ensuring adherence to all company SOP policies, standards, and procedures. to shape strategic decisions. Moreover, maintaining store conditions and standards was a priority, and I consistently aligned with the "Store Standards of Excellence" guidelines. Additionally, I developed and sustained the Talent Management process, working closely with store and regional management teams to ensure effective succession planning and talent development.