As a Business Applications Manager at Cornerstone OnDemand, I play a pivotal role in overseeing and optimizing the utilization of business applications like Gainsight to drive operational efficiency and facilitate strategic decision-making. I am responsible for managing the full lifecycle of various business applications, including but not limited to Gainsight.

Work together with the Cornerstone OnDemand team to ensure all things Gainsight are running as effectively and efficient as possible.Primary focused outcome is to ensure the successfulness of the Customer Success and other teams who utilize Gainsight.Cornerstone OnDemand has a truly complex Gainsight environment that is tied to many other sources of data that requires meticulous attention to detail and continuous monitoring to ensure an environment that the team can depend on and trust.

In my role as a Senior Gainsight Consultant at nCloud Integrators, I have been instrumental in spearheading and executing various aspects of client engagements, serving as a Gainsight Project Manager, Technical Account Manager, Solutions Architect and Technical Architect.Key Responsibilities:● Gainsight Project Management: Leading client engagements with a focus on effective project management, ensuring successful delivery of Gainsight solutions.● Solutions Architecture and Technical Design: Providing expertise in Gainsight Business Analysis and Solution Design to advise and implement solutions aligned with best practices, optimizing both workflow and Gainsight configuration.● Integration and Data Management: Evaluating external data systems, formulating solution requirements, and subsequently recommending and implementing solution architecture, integration, and data manipulation using Salesforce and Gainsight tools and logic.● Testing, Documentation, and Education: Rigorously testing solutions, documenting processes, and educating both Gainsight and client resources on system design to facilitate seamless implementation.● Cross-Functional Customer Collaboration: Collaborating closely and cross-functionally within my customers' entire organization to align strategies and ensure successful quantifiable outcomes for projects and engagements.● Cross-Functional Collaboration: Working collaboratively with Support, Product, TechOps, and Engineering teams to address customer use-cases and technical escalations, fostering a cohesive approach to problem-solving.My role as a Senior Gainsight Consultant has equipped me with the skills and expertise to drive successful client engagements and contribute to the seamless integration of Gainsight solutions, ensuring optimal customer success outcomes.

In my role as the Director of Technology & Solutions which was congruent with maintaining my expertise and book of business as a Senior Gainsight Consultant at nCloud Integrators, I spearheaded the evaluation, testing, and analysis of prospective software solutions, determining strategic partnerships that would best align with our clients' needs. My responsibilities extended to formulating action plans for the implementation and training of our team on new software solutions.Key Contributions:● Strategic Evaluation: Conducted in-depth assessments of potential software solutions, meticulously analyzing their compatibility with our clients' requirements and the overall objectives of nCloud Integrators.● Action Planning & Training Initiative: Formulated action plans to guide the implementation of chosen software solutions, ensuring a smooth integration process and seamless adaptation by our team. Conducted internal training initiatives to equip our team with the necessary skills and knowledge to implement the new solutions.My role as Director of Technology & Solutions reflects my commitment to staying at the forefront of technology trends, strategically evaluating solutions that could propel our organization forward, and ensuring seamless integration and proficiency among our team members.

In my capacity as the Practice Lead for Gainsight Expert Services, not only did I maintain my set of engagements but also successfully led a team of consultants who provided Gainsight Expert Professional Services. I strategically ensured the provisioning of resources to meet our customers' Gainsight (CRM) needs.Key Attributes:● Team Management: Effectively managed a team of Gainsight Experts, fostering a collaborative environment to deliver essential resources that supported our customers' Gainsight CRM requirements.● Customer Success Focus: Demonstrated a high level of dedication to helping customers stay on track with their Customer Success initiatives. This strategic approach not only increased adoption rates but also relieved customers of administrative burdens.● Gainsight Platform Expertise: Played a pivotal role in the planning, design, development, and successful adoption of the Gainsight platform by our customers’, contributing to a streamlined and efficient customer experience.● Cross-Functional Best Practices: Provided invaluable best practices in Customer Success (CS) operations and strategy, disseminating this knowledge cross-functionally throughout our customers' entire organizations.● Prescriptive Consultation: Delivered prescriptive consultation for improvement and ongoing enablement, assuming roles as a Project Manager, Solutions & Technical Architect, and Business Analyst. Prescriptive consulting was always delivered in a highly professional customer facing environment.● Solution Design and Implementation: Applied expertise to design solution requirements, recommending and implementing solution architecture, integration, and data manipulation using Salesforce and Gainsight tools and logic.My role as Practice Lead underscores my commitment to driving customer success, offering strategic guidance, and leveraging my multifaceted skills in project management, technical architecture, and business analysis for the benefit of our clients.

As a Gainsight Technical Account Manager (TAM) and Solutions Architect, I played a pivotal role in managing and orchestrating the onboarding process for new client engagements. Key highlights of my contributions include:● Project Management: Acted as the Project Manager, Business Analyst and Technical Account Manager for client onboarding / implementations, ensuring a seamless and efficient transition into Gainsight.● Strategic Consultation: Provided strategic guidance on best practices for roadmap development, workflow optimization, and Gainsight configuration, aiming to enhance Customer Success outcomes across all dimensions of our customers organization.● Data Evaluation: Conducted thorough evaluations of external data systems, employing data analysis and management techniques to design solution requirements that not only met but exceeded customer expectations.● Solution Architecture and Integration: Recommended and implemented solution architecture, integration strategies, and data manipulation techniques using Salesforce and Gainsight tools.● Education & Training: Conducted educational sessions to train client resources on their Gainsight instance design, fostering proficiency and user adoption.● Internal Documentation Excellence: Recognized the importance of internal documentation as a key driver for success, maintaining a comprehensive and organized repository of information to support ongoing operations.● Cross-Functional Collaboration: Collaborated extensively and worked cross-functionally within client organizations, engaging with teams ranging from Customer Success and Operations to executive leadership, ensuring alignment and success at all levels.My role as a Gainsight TAM and Solutions Architect reflects a commitment to comprehensive client onboarding, strategic advisory, and effective cross-functional collaboration to optimize Customer Success across diverse organizational functions.

As the SFDC.com System Administrator at Clinical Innovations as well as Sales Operations Manager, it was my responsibility to manage all aspects of maintaining and developing our SFDC instance to meet our ever changing business needs. A few of the key roles and duties I performed on a regular basis● Administration, Development and Maintenance of CI’s SFDC instance with the result of providing a strong Customer Success platform for the entire team. (custom objects, page layouts, fields, applications etc…)● Continually maintain data integrity on all records regularly being uploaded with the result of producing complex Dashboards with valuable insights for our executive leadership.● Create and maintain complex workflows, validation rules, field updates, roll-up summaries, email alerts all with the result of helping our Sales and Account Management team be more effective and efficient.● Implement, train and support key processes to our Sales, Marketing and Executive Team for tracking Opportunities, Accounts, Leads and Sales Orders utilizing the Salesforce.com platform.

As a Consultant and Business Analyst at Vertiba, a certified Salesforce.com implementation partner, I actively contributed to and delivered highly successful Salesforce CRM implementations. Leveraging my technical proficiency and collaborative skills, I played key roles in defining, configuring, and customizing Salesforce solutions for our clients.Key Contributions:● Client Process Analysis: Conducted in-depth analyses of clients' processes and procedures for Customer Success, gaining a comprehensive understanding of their needs to tailor Salesforce solutions accordingly.● Salesforce Implementation Leadership: Utilizing strong technical proficiency in Salesforce (SFDC), I actively contributed to and led implementations. I mapped and implemented clients' business processes within the Salesforce application, ensuring the delivery of robust and efficient solutions.● Project and Time Management: Undertook critical roles in project and time management, emphasizing planning and oversight using agile methodology. This approach was instrumental in delivering implementations within specified scopes, schedules, and budgets.● Stakeholder Collaboration: Recognizing the importance of collaboration, I actively collaborated with clients and peers. Strong communication skills were essential in facilitating successful implementations, ensuring alignment with client goals.● Onboarding and Training: Executed onboarding processes and trained clients' teams of employees on how to effectively use their custom-tailored Salesforce solution.My multifaceted responsibilities at Vertiba underscore my commitment to delivering value through Salesforce CRM implementations. Through strategic analysis, technical proficiency, and effective collaboration, I consistently contributed to the success of projects, resulting in meeting and exceeding client expectations.

● Analyzed company processes and procedures to identify opportunities for process improvement● Built a robust and efficient CRM system, implemented it throughout the company, and maintained it to maximize sales● Increased dialing capacity 50% to an average of 100-175 dials/day● Customized CRM software to allow for effective management of 200% more sales prospects● Trained a team of 50 outside coaches on the new CRM software to create an effective fulfillment process● Implemented a new CRM process for the Compliance Department, increasing operational efficiency● Collected data and produced executive management reports to measure productivity and efficiency

● Implemented the InsideSales.com hosted CRM solution as well as continued management to our Western Division Enterprise Customers. o Required attentive listening skills in order to assess Customers true needs. o With a deep understanding of the Customers’ needs I would than help them to build a system that met and exceeded their needs.● Key to a strong implementation are the skills necessary to train System Administrator’s, Managers, IT personnel and employees of all walks of life, this I did with great care, passion and success.● A primary achievement involved maintaining and increasing revenue volume within my Customer base to meet established quota’s and maximize the bonus structure.

As a Technical Account Manager I helped implement and onboard new Customers as well as served as their Account Manager developing long lasting Customer Relationships.Additionally, I served as the Director of Sales Operations which included the development and implementation of sales and marketing strategies, operations procedures and customer service for Telecom Recovery. Telecom Recovery was a young, growing, industry pioneer which provided me an amazing opportunity for growth. I was able to utilize and further develop my team oriented, customer service minded personality to help play a major role in the growth and sustainability of Telecom Recovery.A few areas of my contributions include:● Onboarding, implementing and maintained long term relationships with New and existing Customers as their sole Technical Account Manager.● Continuing to be a key player in the brainstorm and implementation of new as well as on going sales strategies.● Playing a significant role in the development of existing and new Operations procedures for our Customer Service department including but not limited to new customer implementations, training, billing, and many other operation procedures.● Producing new Customer sales month in and month out by setting and achieving personal direct sales goal.● Building and maintaining the independent agent sales channel by developing relationships, training sales staff and performing Sales presentations for sales partners.

● Developed from the ground floor a wholesale distribution chain for the American Flagpole West division of Colonial Flag. ● Established relationships with Flagpole dealers from all over the Western Region to bring them on as Wholesale Partners and maintain our Relationship as their Account Manager.

● Onboarded & implemented the complex InsideSales.com hosted CRM solution.● Analyzed customers’ needs requiring strong attentive listening skills to gain a deep understanding of their needs and implement their customized CRM solution that met and exceeded their needs.● As an Enterprise Account Manager to existing customers I ensured customer satisfaction throughout their lifecycle.● Trained all types of personnel in the effective usage of the InsideSales.com hosted CRM software. ● Increased revenue volume within my customer base by 15% while meeting and exceeding quotas.