As an Event Network Specialist at Encore Global, I played a pivotal role in orchestrating seamless connectivity and communication at live events and conferences. My dedication to ensuring flawless technical support contributed to creating unforgettable experiences for clients and their attendees.**Key Achievements and Responsibilities:**- **Network Design and Implementation:** Successfully planned and executed tailored network infrastructures for diverse events, providing stable and high-speed internet access to all participants.- **Troubleshooting Expertise:** Acted as the primary troubleshooter for network-related issues during events, swiftly diagnosing and resolving problems to minimize disruptions.- **Network Security:** Implemented stringent security measures to safeguard sensitive event data, ensuring the privacy and integrity of the network.- **Collaborative Approach:** Worked closely with event organizers, audiovisual teams, and various stakeholders to understand their technical needs and provide effective solutions.- **Technology Integration:** Seamlessly integrated a variety of event technologies, including live streaming, interactive apps, and digital signage, into the network infrastructure.- **Proactive Monitoring and Maintenance:** Continuously monitored network performance, proactively addressed potential issues, and performed routine maintenance to ensure optimal functionality.- **Comprehensive Documentation:** Maintained thorough documentation of network configurations and provided post-event reports to enhance future setups.In this role, I thrived in fast-paced environments, showcasing my passion for technology and my commitment to ensuring the success of each event. My experience as an Event Network Specialist at Encore Global has sharpened my expertise in network management, security, and event technology integration, making me a valuable asset in shaping the future of event connectivity

As an Internet & Voice Customer Service Supervisor at Charter Communications, I led a dynamic team in delivering exceptional customer support for internet and voice services. My responsibilities included overseeing daily operations, resolving escalated customer issues, and ensuring service quality. I played a pivotal role in coaching and mentoring team members to enhance their skills, contributing to a positive and efficient work environment. Additionally, I collaborated with cross-functional teams to implement process improvements, resulting in increased customer satisfaction and streamlined service delivery.

In my role as a Technical Lead for Internet, Voice, & PAC at Charter Communications, I spearheaded technical initiatives and provided leadership in optimizing internet and voice services. As a key contributor, I managed and resolved complex technical issues, serving as the go-to expert for the team. I led projects related to Internet, Voice, and PAC technologies, ensuring seamless integration and optimal performance. Through effective collaboration and technical expertise, I played a pivotal role in enhancing the overall technical capabilities and service quality in the organization.

As an Internet and Voice Repair Agent at Charter Communications, I specialized in troubleshooting and resolving issues related to internet and voice services. My role involved diagnosing technical problems, providing timely solutions, and ensuring seamless communication services for customers. I effectively collaborated with the technical team to streamline repair processes and enhance the overall reliability of internet and voice services.

In my position as a Netflix Customer Service Representative, I focused on delivering exceptional support for subscribers. As a key member of the team, I addressed customer inquiries, provided assistance with account-related issues, and ensured a positive viewing experience. I actively engaged with customers to troubleshoot and resolve any service-related concerns, contributing to overall customer satisfaction. My role also involved staying informed about Netflix offerings and collaborating with colleagues to improve the efficiency of customer service processes.

Manage all technology, including optimizing web environment, partnering with online booking system, integration of web applications, managing and maintaining hardware, created and implemented a plan to make the company paperless within 6 months.

As the Owner and Lead Technician of Manic Manatee Electronics, I spearheaded innovative solutions in API integration tailored for local dive shops, facilitating seamless online booking capabilities. My role involved developing and implementing cutting-edge technologies to enhance the efficiency of dive shop operations. I led the technical aspects of projects, ensuring smooth integration of APIs and providing customized solutions to meet the specific needs of each dive shop. Through my expertise, I played a key role in empowering dive shops to optimize their online booking processes and elevate their overall business performance.

As an Aquarium Volunteer at Parker Manatee Aquarium and dedicated handler of Snooty the manatee, I played a vital role in the well-being and care of this beloved marine creature. My responsibilities included overseeing Snooty's daily activities, ensuring a safe and enriching environment, and engaging with visitors to educate them about manatees and marine conservation. Through my passion for aquatic life and commitment to providing a positive experience for visitors, I contributed to the educational mission of Parker Manatee Aquarium and the well-being of Snooty.

In my role as an Outreach Volunteer at Save the Manatee Club, I actively contributed to the organization's mission of manatee conservation. Through various outreach initiatives, I engaged with communities to raise awareness about the importance of protecting manatees and their habitats. I participated in educational programs, events, and campaigns, sharing information about manatee conservation efforts and encouraging public involvement. As a dedicated member of the team, I played a significant role in fostering understanding and support for the Save the Manatee Club's mission to safeguard these gentle marine mammals.

As an OPS Toll Collector at DeLeon Springs State Park, I efficiently managed toll collection operations, ensuring a smooth entry process for visitors. My responsibilities included accurately processing fees, providing information about park facilities, and offering assistance to park visitors. Through my role, I contributed to the overall positive experience of guests, helping to maintain the operational flow at the park entrance.

As the Lead Repair Technician at Frankly Computers, I took charge of overseeing and executing repair operations with a focus on delivering high-quality service. My responsibilities included diagnosing and resolving hardware and software issues, leading a team of technicians, and implementing efficient repair processes. I played a central role in maintaining Frankly Computers' reputation for reliable and prompt technical support, contributing to customer satisfaction and the success of the repair department.

As the Director of Information Technology at Infinite Premier Marketing, I provided strategic leadership in overseeing the organization's IT initiatives. My responsibilities included managing IT infrastructure, implementing cutting-edge technologies, and ensuring the security and efficiency of digital systems. I played a pivotal role in aligning technology solutions with business objectives, fostering innovation, and enhancing overall IT operations at Infinite Premier Marketing.

As the Lead Repair Technician at Crazy Bunny PCS, I assumed a leadership role in directing and executing comprehensive repair services. In this capacity, I led a team of technicians, diagnosed and resolved both hardware and software issues, and implemented streamlined repair processes. My efforts contributed to the efficient operation of Crazy Bunny PCS's repair department, ensuring a reputation for top-notch technical support and customer satisfaction.

In my role as IT Support at Adwriter Inc, I provided essential technical assistance, troubleshooting, and maintenance to ensure the seamless operation of IT systems. I played a key role in resolving user issues, managing software and hardware configurations, and contributing to the overall efficiency of the company's IT environment. My commitment to delivering prompt and effective support helped maintain a reliable IT infrastructure for Adwriter Inc.

As the Kitchen Corporate Trainer at Ruby Tuesday, I took on a central role in facilitating training programs to ensure kitchen staff proficiency and adherence to culinary standards. My responsibilities included designing and implementing training modules, conducting hands-on sessions, and evaluating performance to enhance kitchen operations. Through my efforts, I contributed to the development of a skilled and cohesive kitchen team, aligning with Ruby Tuesday's commitment to delivering high-quality dining experiences.

As a Cook at Marconi's Italian Restaurant, I played a crucial role in the culinary team, preparing and presenting authentic Italian dishes. My responsibilities included executing menu items with precision, maintaining kitchen cleanliness, and collaborating with fellow kitchen staff to ensure smooth service. Through my dedication to culinary excellence, I contributed to the overall dining experience at Marconi's, upholding the restaurant's commitment to delivering delicious and high-quality Italian cuisine.

As a broiler cook and corporate trainer, I proceeded to train all new kitchen employees while bar tending and serving part time under dual corporate standards. Working below TGI Fridays and Cedar Fair corporations and following both's corporate standards.

On top of being in charge of ordering and operations of 8 restaurants and 4 bars. I also trained all new employees, bar tending, serving, cooking, auditing and all other operations.