Performance Consultant - Middle Market Underwriting Training
CurrentDevelops and delivers highly impactful blended curricula, job aids and self-directed learning modules for new and experienced staff aligned with adult learning principles and industry best practices.Applies underwriting expertise, collaborates with senior management and consults subject matter experts (SMEs) to ensure that course materials reflect current organizational goals.Converted classroom training Creates and facilitates WebEx webinars for countrywide staff to launch significant countrywide underwriting initiatives.Redesigned New Hire Training Program to a best-in-class blended learning format with synchronous and asynchronous components. Created more than 50 modules from 30 minutes to 15 hours in length.Established a higher standard of underwriting performance with condensed “training in a box” programs delivered by local facilitators. Piloted and rolled out the program to 26 field offices nationwide in 4 phases.Improved overall employee performance and reduced the learning curve for new employees, leading to better underwriting decisions, which directly improved the company’s bottom line profitability.Guides learners utilizing realistic scenarios to facilitate mastery of new concepts, programs and processes and test their knowledge.Instrumental in the design and implementation for new Sharepoint-based Learning Management System to all business units companywide. Advised on system’s specifications, vendor selection and curriculum.Dedicated to continuous improvement, monitors key performance metrics to assess training effectiveness and identify areas for improvement. provides recommendations for improvement to existing programs
