● Engaged in consultative sessions with clients to comprehensively document their existing business practices, subsequently consolidating and optimizing these processes to offer expert guidance in implementing best practices.● Implemented a suite comprised of Open to Close, Follow-up Boss and BrokerMint to replace existing legacy systems.● Eliminated up to 13% of employee time in redundant data entry.● Created full-scale visual modeling of existing business processes via Miro board.

● Directed Product Operations at Anywhere Real Estate Inc., a leading real estate firm, overseeing numerous teams and ensuring seamless integration of advanced software solutions.● Facilitated the deployment of MoxiWorks suite to 1,700 affiliates, reaching 175K real estate agents, while concurrently migrating all 2,000 affiliates to a cutting-edge lead routing system, meeting the demands of an 8-figure contract.● Oversaw the data development aspect of Anywhere Advisor's website, coldwellbankerhomes.com, responding to MLS compliance reports to avert potential penalties, and adapting swiftly to market dynamics which boosted lead generation.● Effectively refined educational and data processes for the M&A team, yielding a notable 26% rise in affiliates onboarded without the necessity of increased headcount.● Introduced a customer service "white glove" program, proactively addressing agent concerns and culminating in a significant 12% reduction in agent call volume within the first six months.

● Managed a dedicated team of four professionals pivotal in sustaining NRT LLC's extensive real estate operations. This encompassed fostering relationships with over 100 Multiple Listing Services (MLSs), extending comprehensive marketing support to a vast network of 45,000+ agents and field personnel, and spearheading streamlined personnel onboarding initiatives.● Delivered invaluable insights to Product teams by meticulously acquiring and analyzing Voice of Customer data, guaranteeing prompt action on underperforming products and facilitating their retirement when necessary.● Elevated international visibility for over 300,000 customer property listings by meticulously managing the distribution of NRT's extensive listing inventory across a network exceeding 1,000 partner sites.● Championed business ownership for the coldwellbankerhomes.com data team, adeptly managing the influx of data requests and navigating complex MLS compliance issues with finesse.● Directed the migration of the MLS platform, ensuring seamless alignment between customer expectations and the available development staffing resources.

● Empowered and facilitated the operations of 24 local operating companies and provided unwavering support to a network of 40,000 real estate agents spanning across the entirety of the US.● Ensured the success of a multi-million-dollar annual relationship between NRT and REALTOR.com.● Orchestrated and executed strategic initiatives throughout the entire development life cycle by adeptly navigating communication channels between vendors, local marketing departments, and our in-house development team.● Nurtured multi-million-dollar annual relationship between NRT and REALTOR.com, enhancing customer and agent retention.● Streamlined and facilitated seamless communication channels between vendors, local marketing departments, and our in-house development team, ensuring clarity and cohesion throughout the entire development life cycle.● Championed the development and ongoing maintenance of a dynamic, market-focused product roadmap for a website unifying 21 local operating companies across the nation.