Todd Galiszewski Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

Greater Pittsburgh Area

Position responsibilities included, collections, customer servicing and other loss mitigation and recovery activities. Contacted delinquent or high-risk customers in order to secure payment and determine reason for delinquency on active credit card accounts.

Hold direct responsibility for legal documentation regulation compliance and risk control in a high volume foreclosure processing environment for US multinational banking and financial services corporation. Collaborate with legal firms and team members to ensure verification, accuracy and execution of daily workflow. Review and modify new processes/procedures prior to departmental release. Communicates clearly and efficiently with attorneys and associates on issues relating to foreclosure documents.

Managed customer and third party issues directed to the office of Brian Moynihan, CEO of Bank of America. Aligned with internal stakeholders to research and establish resolutions, as well as create and provide supporting documentation to customer. Communicated compassionately and effectively on escalated customer issues.

Served as Insurance company liaison with Assurant and Balboa. Communicated escrow operations to various internal departments. Managed team of six in all aspects of escrow processing including taxes and insurance.

Charged with developing new escrow processes to enhance team efficiency. Acted as primary contact in managing vendor relations with Assurant and Balboa in maintaining corporate relationship. Assisted team members with researching, analyzing and resolving customer service and quality Control issues. Performed high level account functions including analysis, maintenance, deposits, and disbursements. Merrill Lynch purchased National City Home Loan Services in 2006 and changed company name to Home Loan Services in 2007.

Following outsource of escrow processing to Assurant and First American Real Estate Tax Service Company, National City Home Loan Services, Inc. experienced internal personnel shortage. Hired as part of three-member team to assist with internal escrow processing procedures.

Pittsburgh, Pa

Utilized CRM and exceptional communication skills to build key B2B relationships with internal/external partners and clients. Researched and processed financial adjustment activities. Key Clients included US Airways Federal Credit Union and Sears.

Pittsburgh, Pa

Researched and resolved debit/credit errors related to commercial and corporate accounts.

Pittsburgh, Pa

Accepted into Co-op program while a full-time student in high school. Due to proven ability to exceed productivity standards and work cohesively all stakeholders, hired full time following graduation. Lockbox Clients: Ford and Wells Fargo.