Todd Gorsuch Email & Phone Number

Sydney, New South Wales, Au

Customer Science has been founded as a boutique consulting and professional services firm. It provides customer service transformation. Working with clients such as Service NSW, ATO, HammondCare, University of Sydney and more to help them realise their customer service vision. Utlising our unique combination of customer service, technology, best practices and service aggregation we have been able to save organisations millions of dollar, grow new revenue streams while providing a better service for customers.See our website for details: http://www.customerscience.com.au

Sydney, New South Wales, Au

Expanding Customer Science capabilities to include Rapid Response Contact Centre services. This is a rapid design, deployment and operate service. Providing contingency, rapid scale contact centres and work from home solutions. We have partnerships to gain people and provide the processes and technology to bring award-winning call centers to life in hours. www.rapidresponsecare.com.au

Sydney, Nsw, Au

Doll Martin Associates is a data-focused transformation specialist. With three decades of experience consulting and supporting important Government and Commercial organisation projects. Our focus is on the customer and business benefits. For more information see our website at www.dollmartin.com.au.

Working as partner to grow Katoka's management consulting business. Providing business development and consulting services we more than doubled the client list and revenue. Making a difference to organisations like Datacom, Canon and BOC to name a few. Services included process optimisation, technology deployments and service design and deployments.

Leading a newly formed national team designed to bring new customers and increased profit to the region. The team consists of Online Marketing, National Licensing and Alliance Management capabilities today. Within 12 months it has added over $15m of new licensing revenue, created profits and 25% growth with our partners and with our thought leadership position generating over 500 new customers via online leads.

Sydney, New South Wales, Au

The Industry Advisory Committee is a top‐level governance body which meets annually to take reports and give advice and direction to the Department of Electronic Engineering program.

Leading the Datacom Systems NSW business. Revenues exceed 80 million and under my management are 200 people. I reported to the CEO developing and executing the NSW state strategy. Leading business development, procurement services, managed services, professional services, managed print, data centre services and application development. My largest achievements have been turning around financial to profitability, rebuilding the management team and business capability that resulted in client retention and business growth.

Auckland, Auckland, Nz

Responsible for the Datacom Systems Qld business including Brisbane and Townsville sites with revenues of 60 million. I reported to the CEO developing and executing the Qld state strategy. Leading business development, procurement services, managed services, professional services and application development. Established new lines of business (e.g. managed print services).My largest achievements were growing the business from 70 to over 100 employees, delivering record sustainable revenue and profit levels and lifting employee and client engagement levels to the best in the company.

Auckland, Auckland, Nz

In the last 4.5 yrs I was responsible for southeast asia Datacom business. I developed strategies that were executed to establish presence in the Philipines and China giving us a complete lanaguage and cost balanced strategy for our clients.I grew this business from 60 people to 500. From a loss making business to a highly profitable one with very high employee engagement levels.

Business, Executive Program For Growing Companies

Emba, Business

Science, Microbiology, Molecular Biology

Hsc, High School/Secondary Diplomas And Certificates