Todd Lower Email and Phone Number

Provide operational leadership, strategic direction, and vision for telehealth organization providing healthcare solutions and comprehensive behavioral health assessments. Oversee multi-disciplinary program management, including infrastructure, technology, administration, A/R, and business development. Cultivate strategic partnerships and business development.− Deliver 85% revenue growth by significantly improving end user experience and increasing product adoption.− Direct strategic plan development, execution, and analysis of the organization’s infrastructure, processes, and personnel to increase organizational capacity and deliver on growth objectives. − Establish innovative processes and automations to promote scalable, efficient operations across the organization.− Built the infrastructure from the ground up with seamless integration into databases and electronic health records (EHR).− Recognized for leading positive transformation and streamlining complex procedures into efficient, automated processes.− Hire, coach, and mentor the senior operations team in the development and growth of critical operational programs, teams, and systems. Establish a positive work environment focused on shared goals and collaboration.

Provided strategic management for $19M+ division across three locations. Oversaw all aspects of operations, personnel, and project portfolio. Delivered improvements in project prioritization, scheduling, customer service, training, quality control, accounting (AR/ AP), warehouse operations, inventory control, shipping/receiving, return processing, and installations.− Transformed underperforming division into profitable operations in the first six months.− Grew annual revenue to $19.2M in 2018 from $9.5M in 2016. Led the successful expansion into new market—doubling the size of the business. Managed the efficient scheduling of eight trucks out of multiple locations.− Recruited, developed, and coached a strong team of 35 employees, including field supervisors, administrators, accountants, warehouse employees, and installers.

Oversaw the customer service, data entry and supply purchasing in the Ventricular Assistance Device (VAD) Department, managing a staff of eight. Operated as the link between accounts and direct suppliers, handling purchasing and patient user kit creation. Negotiated all new product pricing and identified appropriate stocking levels for all inventory.

Managed the Testing Services Call Center, supervising a staff of fifteen who reported patient results to physicians and placed patient product orders. Saw team to a record 164 business days achieving perfect metric numbers, beating department’s previous record of 38 days.

Specially recruited by President because of company knowledge. Tasked with solving issues for large priority accounts (minimum of 100 patients) deemed “unfixable” by other departments and Outside Sales. Investigated issues, conducted root cause analysis, and implemented corrective action plans. Created customer resolution log system. • Directly reported to president and held full authority to bring about resolutions.• Established Hospital Discharge Program to aid patients with needed equipment, which also assisted hospitals with patient re-admittance rates. Managed staff of two.

Responsible for all office and product ordering, supplier price negotiations, shipping and receiving, mailroom activities, and management of facility. Established standard operating procedures for all areas of work. Played a key role during company merger. Managed staff of eighteen.• Member of the Alere Core Purchasing Team which focused on creating more favorable relations with vendors. Team drew Alere members from Europe, Asia, and North and South America.

Named to position directly by COO upon completion of voluntary special project outlining standard operating procedures for business unit. Prepared company for and oversaw entire process of ACHC accreditation with only minor adjustments needed. • Originated quality program with root cause analysis and corrective actions.• Assisted all departments with establishment of policy and procedure documents.

Consistently in top three out of thirty-five salesmen during tenure. Mastered SalesForce.

Description: • Established and monitored specific supply chain-based performance measurement systems.• Trained shipping department of 16 personnel in roles and responsibilities regarding global logistics strategies according to company policy.• Resolved problems concerning transportation, logistics systems, imports or exports, or customer issues.

Description: • Performed inventory control to ensure optimal inventory levels and respond to enquiries regarding products and inventories.• Verified purchase requisitions by comparing items requested to master list, clarifying unclear items, and recommending alternatives.• Prepared purchase orders by verifying specifications and price, obtained recommendations from suppliers for substitute items, and obtained approval from requisitioning department.

Description: • Planned, organized and managed the work of 6 staff members and 65 owner operators to ensure that the work is accomplished according to company policy.• Monitored operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.• Directed and coordinated, through subordinates, activities of operations department in order to obtain use of equipment, facilities, and human resources.

• New store set displays and resets• Service calls including Product ordering, Inventory and Returns• Product Knowledge Instructor; Class Instructor for Linzer Paintbrushes, Padco Paint Pads, Kleanstrip Solvents/Removers and Karcher Power Washers.

Description: • Oversaw supply accounts and issuing of all supplies, work requests, work details, vehicles allocations and associated maintenance for squadron.• Served as squadron NBC (Nuclear, Biological, Chemical) NCO, and prepared documentation and transportation arrangements of hazardous materials.• Packed and palletized all squadron equipment for Overseas and US Deployments.