• Oversees the programs team to ensure successful and timely delivery of global development, delivery and platform programs.• Responsible for the management of global content development, delivery and platform projects from initiation to completion.• Defines project deliverables that support business goals in collaboration with senior management and stakeholders.• Coordinates schedules and resources across multiple content development, delivery and platform teams.• Manages a team of subject matter experts, editors, graphic designers, developers and instructional designers.• Develops full scale project plans and associated communications documents.• Effectively communicates project expectations, milestones and project status to team members and stakeholders.• Managed a development team that won a silver Brandon Hall Excellence in Learning award, and a bronze Horizon Interactive Award for ELearning/Content Creation.to completion.• Recipient of 2023 Fast Lane US and Fast Lane Canada "Employee of the Year" Award• Recipient of 2023 Fast Lane US and Fast Lane Canada "Highly-Respected" Award

• Responsible for generating new business activity, nurturing existing business, and the management and direction of strategic initiatives.• Built and maintained strong relationships with client executives and stakeholders to understand their business needs and recommend new performance and technology learning solutions.• Extensive experience analyzing performance gaps, designing and executing strategies for client’s global learning and performance improvement initiatives.• Responsible for the budgeting, allocation, and forecasting of all project resources (project managers, instructional designers, programmers, graphic artists and quality reviewers) to reach maximum effectiveness in meeting project requirements.• Elevated a $15K client account to over $1.5M annually for six consecutive years.• Managed project scope; goals, timelines, budget, staffing, allocation of resources, and performance metrics of large, highly complex and visible projects.• Accountable for tracking project financial statements (P&L), and reporting on a weekly basis with project managers as well as on a monthly basis with executive leadership.• Utilized cloud-based tools to track resource hours, project resource allocations, percentages of completion to budget, and to communicate and share project related documents.• Identified, tracked and resolved all project risks and issues.• Interviewed, staffed and coached project team members and contract resources.• Accountable for all client presentations, proposals, and documents necessary to secure business.• Comprehensive experience with SharePoint and Salesforce applications. • Wrote articles that were published articles in the Michigan Association of Executives – IMPACT magazines.

• Responsible for new business generation and the management of the design, development and delivery of customized training solutions (instructor-led, Web-based and mobile). • Managed the design and development of more than 175 Web-based training courses, and more than 1000 hours of Instructor-led training courses.• Led the design and development of a “Defensive Driving” Web-based course that has been completed by over 3 million drivers to date.• Directed and mentored a project team of over 23 reports.• Strategically managed between eight to ten large scale client projects simultaneously.• Managed project transitions between functional groups and project phases.• Proactively Identified, tracked, and resolved areas of opportunity and optimization.• Acted as a single point of contact for key client accounts.• Established and maintained budgets, schedules, and performance metrics of large, highly complex and visible projects.• Acted as administrator for hosted client Learning Management Systems.• Designed and documented business process workflows and performance support aides.• Led the design and development of a Brandon Hall Silver Excellence Award winning course and two bronze Horizon Interactive Award winning courses.

• Proposal writing, budget management, resource management, meeting facilitation, vendor selection and management, client interface and satisfaction.• Managed all phases of analysis, design, development, and Learning Management System delivery for 30 Web-based training courses.• Managed the design and development of instructor guides, and participant materials for instructor-led courses.• Awarded an International Society for Performance Improvement (ISPI) Awards of Excellence Honorable Achievement Award.