Todd Demers

Todd Demers Email and Phone Number

Senior Platform Engineer at Five9 @ Five9
San Ramon, CA
Todd Demers's Location
Colorado Springs, Colorado, United States, United States
Todd Demers's Contact Details

Todd Demers personal email

n/a

Todd Demers phone numbers

About Todd Demers

Over 20 years of experience and accomplishments in enterprise contact center application deliveries with expertise in the telecommunications and contact center industry; including AI, hosted, cloud apps, and Saas.

Todd Demers's Current Company Details
Five9

Five9

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Senior Platform Engineer at Five9
San Ramon, CA
Website:
five9.com
Todd Demers Work Experience Details
  • Five9
    Senior Platform Engineer
    Five9 Dec 2014 - Present
    San Ramon, Ca, Us
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  • Five9
    Platform Engineer
    Five9 Dec 2014 - Present
    San Ramon, Ca, Us
    Provide customers with configuration advice, training, and problem resolution throughout the setup and installation process of Five9’s call center software.Design and configure Five9’s platform for each customer’s unique requirements including integration with Salesforce, Oracle Service Cloud, NetSuite, Velocify, Microsoft Dynamics CRM and other non-standard platforms. This can include working through custom API calls to perform look-ups, validation, method of payment and many other features.Troubleshoot software solutions in a wide array of configurations and customer environments both remotely and on-site.Provide customized training to ensure customers have a thorough understanding of these solutions.Manage all day-to-day operational and tactical aspects of multiple Implementation projects.Collaborate on Sales proposals and generate Statements of Work; Develop materials in-line with specific Sales and/or Services requirements.Effectively communicate plans, progress and status to both internal and Customer stakeholders.Continually seek opportunities to increase Customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.
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  • Oracle
    Principal Technical Support Engineer
    Oracle Apr 2008 - Dec 2014
    Austin, Texas, Us
    Technical lead on Contact On Demand application.Provide technical support to both customers and other team members. Develop support applications on both Windows and Linux platforms.Document how to, best practice, and SOP for team and production customers.Provide direct support to product management and sales teams.Perform direct network support on configuration issues for customer IT departments.Configure Sun hardware and virtualization software for testing and product support.
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  • Oracle
    Senior Technical Support Engineer
    Oracle Mar 2006 - Mar 2008
    Austin, Texas, Us
    Contact On Demand Application Support
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  • Oracle
    Senior Systems Engineer
    Oracle Nov 2004 - Mar 2006
    Austin, Texas, Us
    Supported CCA application. Oracle acquired Siebel Systems in January of 2006, we became Oracle employees on March 1 of that same year.
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  • Configuresoft
    Engineer/Developer
    Configuresoft Oct 2001 - Nov 2004
    IT work supporting QA and Development groups. Programming VB, C#, JSP for enterprise level software. My second start up in a row.
  • Ineto, Inc
    Systems Engineer
    Ineto, Inc Jun 2000 - Sep 2001
    First generation call center application.
  • Mci
    Systems Engineer
    Mci Feb 1994 - Jun 2000
    Basking Ridge, Nj, Us
    Great company in the day. Network support, IT.
    View

Todd Demers Skills

Enterprise Software Unix Cloud Computing Oracle Linux Software Development Integration Technical Support Contact Centers Php Databases Siebel Saas Product Management C# Virtualization Ajax Microsoft Sql Server Troubleshooting Customer Relationship Management Javascript Program Management Windows Call Center Ivr Visual Basic Web Logic Xml Consulting Customer Service Crm Integration Salesforce.com Apis Reporting And Analysis Call Flow Design Soapui Web Services Description Language Microsoft Project Salesforce.com Implementation Regular Expressions

Todd Demers Education Details

  • Colorado State University
    Colorado State University
    Elementary Education And Teaching

Frequently Asked Questions about Todd Demers

What company does Todd Demers work for?

Todd Demers works for Five9

What is Todd Demers's role at the current company?

Todd Demers's current role is Senior Platform Engineer at Five9.

What is Todd Demers's email address?

Todd Demers's email address is to****@****cle.com

What is Todd Demers's direct phone number?

Todd Demers's direct phone number is +192520*****

What schools did Todd Demers attend?

Todd Demers attended Colorado State University.

What are some of Todd Demers's interests?

Todd Demers has interest in New Technology, Children, Skiing, Four Wheeling, Politics, Education, Restoring Old Mustangs, Science And Technology, Sports, Disaster And Humanitarian Relief.

What skills is Todd Demers known for?

Todd Demers has skills like Enterprise Software, Unix, Cloud Computing, Oracle, Linux, Software Development, Integration, Technical Support, Contact Centers, Php, Databases, Siebel.

Who are Todd Demers's colleagues?

Todd Demers's colleagues are Melissa (Jackson) Licastro, Rolando R., Deanna Girard, Marc Kandel, Kate Koyama, Bailey Bowman, Gloria Pabón.

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