Todd Moore Email & Phone Number

Mount Jackson, Virginia, United States

-- Supervising two Customer Quality Technicians.-- Responsible for overseeing creation and update of Product Specifications.-- Responsible for Complaint Documentation, Investigation, and Closure, in compliance with Food and Drug Administration (FDA) and International Requirements. -- Responsible for communication with internal and external customers and consumers, regarding quality issues. -- Researched and ensured compliance of Product Labeling. -- Collaborated with personnel at all levels and departments, to resolve issues and improve processes. -- Assisted with product Registration and Compliance projects.

 Responsible for Complaint Documentation, Investigation, and Closure; in Compliance with Food and Drug Administration (FDA) and International Requirements.  Responsible for Auditing of Work in Process. Responsible for Quality and Compliance of all products assembled at Charlottesville location. Interact on a regular basis with an International staff of Quality / Regulatory / related areas, from locations such as Sweden, and the United Kingdom.  Collaborate with all levels and departments to improve processes and resolve issues Assist with registration and compliance projects, particularly in the United States, including FDA/Unique Device Identifier (UDI) efforts. Periodically assisting with day to day tasks of operation, including everything from repairing units, to loading / shipping product.

Charlottesville, Virginia Area

 Update and Implement Complaint Investigation and Corrective Action procedures in compliance with FDA and International Organization for Standardization (ISO). Collaborate with all levels and departments to improve processes and resolve issues Assist with registration and compliance of products internationally, particularly in the United States and European Union Perform work as Internal Auditor, and Lead Internal Auditor, on Quality Systems and Compliance to Regulatory requirements.  Report Complaints, Corrective Actions, and Post Market Customer Feedback status at Quarterly Key Staff Meetings Coordinate, document, and report on Review Board Meetings for Corrective and Preventive Actions. Manage Product Recalls and Post Market Feedback Mentor and Train junior staff

Richmond, Virginia Area

 Increased Customer Satisfaction 80% and reduced Warranty costs significantly within a year of putting new Quality Program in place Updated and implemented Quality Control Manual and procedures Communicated directly with Suppliers on a regular basis, regarding problems, and opportunities for improvement.  Ensured ongoing compliance of product (Energy Star and other) Member of ongoing Safety Awareness Team

 Created/Implemented Quality Manual, production procedures, production checklists, etc. based on ISO 9000 requirements Assured Quality and Regulatory Compliance of Incoming Parts, In-Process Assemblies, and Final Products Worked along with Purchasing Manager, to Audit potential Suppliers, and to do follow up Audits of existing Suppliers.  Coordinated initial registration and ongoing Regulatory Compliance of all products (Compliance to requirements of Underwriters Laboratories (UL), Canadian Standards Association (CSA), and Electrical Testing Laboratories (ETL) Training of personnel in regards to Quality and Regulatory requirements.

Richmond, Virginia Area

Associate In Applied Science (A.A.S.), Electricity / Electronics

College Preparatory Diploma