Todd Nappen
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Todd Nappen Email & Phone Number

Customer Success Operations Manager at 1stMILE
Location: Greater Seattle Area, United States, United States 10 work roles 2 schools
1 work email found @1stmile.dk LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email t****@1stmile.dk
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Current company
1stMILE
Role
Customer Success Operations Manager
Location
Greater Seattle Area, United States, United States
Company size
46 employees

Who is Todd Nappen? Overview

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Quick answer

Todd Nappen is listed as Customer Success Operations Manager at 1stMILE, a company with 46 employees, based in Greater Seattle Area, United States, United States. AeroLeads shows a work email signal at 1stmile.dk and a matched LinkedIn profile for Todd Nappen.

Todd Nappen previously worked as Team Manager of Customer Success & Account Onboarding at 1Stmile and Team Manager of Client Implementation (Account Onboarding) at 1Stmile. Todd Nappen holds It Technical Support (Not Completed), Information Technology from Bellevue Community College.

Company email context

Email format at 1stMILE

This section adds company-level context without repeating Todd Nappen's masked contact details.

{first}@1stmile.dk
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AeroLeads found 1 current-domain work email signal for Todd Nappen. Compare company email patterns before reaching out.

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Profile bio

About Todd Nappen

Todd Nappen is a Customer Success Operations Manager at 1stMILE. He possess expertise in troubleshooting, customer satisfaction, html, technical support, windows and 32 more skills. He is proficient in HTML and CSS. Colleagues describe him as "Todd does a great job of leading his team and is constantly a help to me when I need assistance regarding our website platform. He is always experimenting, trying to find new ways to stretch the potential of a person's website. If there is anything I need his help on, he reliably gets back to me with prompt results. He has a professional and positive demeanor about his work and clearly enjoys his profession."

Listed skills include Troubleshooting, Customer Satisfaction, Html, Technical Support, and 33 others.

Current workplace

Todd Nappen's current company

Company context helps verify the profile and gives searchers a useful next step.

1stMILE
1Stmile
Customer Success Operations Manager
Kirkland, WA, US
Website
1stmile.dk
Employees
46
AeroLeads page
Company profile
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10 roles

Todd Nappen work experience

A career timeline built from the work history available for this profile.

Customer Success Operations Manager

1Stmile

Kirkland, WA, US

Team Manager Of Customer Success & Account Onboarding

Current
1Stmile

Redmond, Washington, United States

Manager of Customer Success - Team Size: 3Oversee a Team of 3 that provides: - Training to all new customers to ensure a smooth transition using our credit card processing services and financing options.- Serve as a bridge between Sales, Technical Support, and the client.- Resolve backend account configuration issues with banking and card processing.

May 2024 - Present

Team Manager Of Client Implementation (Account Onboarding)

1Stmile

Redmond, WA

- Oversee the onboarding and setup of all new customers.- Implement & manage installation appointment scheduling software, handling over 3,500 appointments annually.- Create and or maintain implementation process and procedure documentation - Track and provide installation stats to upper Management group- Coordinate with clients to ensure successfully and.

Nov 2016 - Apr 2024

Technical Support Manager

Merchant Partners Llc

Redmond, WA

- Manage & train support staff; aide staff to troubleshoot complex customer issues related to our online Credit Card ACH Payment Processing System or Virtual Terminal (Merchant Partners). - Manage and create knowledge base article - Fine tune procedures and policies regarding various task - Handle Private Label Gateway & Reseller related gateway.

Jan 2010 - Nov 2016

Technical Support Supervisor

Merchant Partners Llc

Redmond, WA

- Supervise and train technical support staff of 8; aide staff to troubleshoot complex customer issues. - Manage support staff schedules - Handle escalated issues. - Create weekly customer satisfaction reports and support phone/email usage statics. - Oversee all hiring of new support employees - Implementing and management of local marketing services with.

Jan 2007 - Jan 2010

Level 2 Technical Support – Online Marketing Specialist

Merchant Partners Llc

Redmond, WA

- Implement local marketing services for new customers - Implement XML Sitemap Submissions and verification with Google, Yahoo, and Ask search engines - Implement analytical services such as Google Analytics and Site Catalyst - Manage Domain transfers and renewals for over 6000 domains

Jan 2006 - Jan 2007

Level 1 Technical Support

Merchant Partners Llc

Redmond, WA

- Provide basic phone and or email support dealing with website hosting, POP3 email, eCommerce, and credit card processing. - Update customer's websites with new content

Feb 2005 - Jan 2006

Certified Suas Part 107 Pilot (Drones - Small Unmanned Aircraft)

Self Employed

Bothell, WA

Jul 2017 - Jun 2018

Customer Service – Tier 1 (2Nd Job, Part-Time, Working Remotely)

Weebly

San Francisco, CA

- Reply and answer all incoming Tier 1 Support tickets via email and using Helpspot CRM. - Provide assistance to customers using our Website management software (site editor) as well troubleshoot any related domain dns related issues. - Assist in setting up Google App (email) accounts with clients.

Jan 2010 - Jul 2013

Gym/Field Supervisor

City Of Redmond Parks Department

Redmond, WA

- Prepare fields and gyms for upcoming events - Watching over and maintaining a safe environment for all participants

Jan 2002 - Jan 2007
Team & coworkers

Colleagues at 1stMILE

Other employees you can reach at 1stmile.dk. View company contacts for 46 employees →

BR Barret Robinson Barret Robinson Colleague at 1StmileTempe, Arizona, United States, United States View → EB Eric Bailey Eric Bailey Colleague at 1StmileDallas-Fort Worth Metroplex, United States View → NK Nicole K Smith Nicole K Smith Colleague at 1StmileLa Salle, Michigan, United States, United States View → MH Michael Hajovsky Michael Hajovsky Colleague at 1StmileCupertino, California, United States, United States View → TJ Tracy Jordan Tracy Jordan Colleague at 1StmileGreater Seattle Area, United States View → DH Drew Higginbotham Drew Higginbotham Colleague at 1StmileBothell, Washington, United States, United States View → JT Josh Trimbath Josh Trimbath Colleague at 1StmileNorth Madison, Ohio, United States, United States View → DB Derrick Burgess Derrick Burgess Colleague at 1StmileLos Angeles Metropolitan Area, United States View → JF Justin Fisher Justin Fisher Colleague at 1StmileTempe, Arizona, United States, United States View → NH Nathanael Hauser Nathanael Hauser Colleague at 1StmileKirkland, Washington, United States, United States View →
2 education records

Todd Nappen education

Education record

Redmond High School

Activities and Societies: Football

FAQ

Frequently asked questions about Todd Nappen

Quick answers generated from the profile data available on this page.

What company does Todd Nappen work for?

Todd Nappen works for 1stMILE.

What is Todd Nappen's role at 1stMILE?

Todd Nappen is listed as Customer Success Operations Manager at 1stMILE.

What is Todd Nappen's email address?

AeroLeads has found 1 work email signal at @1stmile.dk for Todd Nappen at 1stMILE.

Where is Todd Nappen based?

Todd Nappen is based in Greater Seattle Area, United States, United States while working with 1stMILE.

What companies has Todd Nappen worked for?

Todd Nappen has worked for 1Stmile, Merchant Partners Llc, Self Employed, Weebly, and City Of Redmond Parks Department.

Who are Todd Nappen's colleagues at 1stMILE?

Todd Nappen's colleagues at 1stMILE include Barret Robinson, Eric Bailey, Nicole K Smith, Michael Hajovsky, and Tracy Jordan.

How can I contact Todd Nappen?

You can use AeroLeads to view verified contact signals for Todd Nappen at 1stMILE, including work email, phone, and LinkedIn data when available.

What schools did Todd Nappen attend?

Todd Nappen holds It Technical Support (Not Completed), Information Technology from Bellevue Community College.

What skills is Todd Nappen known for?

Todd Nappen is listed with skills including Troubleshooting, Customer Satisfaction, Html, Technical Support, Windows, Microsoft Office, Microsoft Excel, and Javascript.

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