First point of contact for the scheduling desk at a high-volume wine shipping warehouse. Maintain inbound & outbound schedules for carriers, order processing and troubleshooting,

First point of contact for clients; Handling the day to day operations of the tasting room; Promotion and growth of the wine club; Providing a high level of customer services to all guests; Tastings for large and small groups; Demonstrated professionalism and courtesy with customers at all times; Followed up with clients to ensure optimal customer satisfaction.

First point of contact for customers at a large national wine club; Work to professionally handle high volume of inquiries from clients and customers via phone/email/chat; Assist club members with managing accounts while providing them with best possible experience; Handle a variety of shipping issues, customer concerns, and account questions while providing suggestions and insights into wine club selections & orders; Provides insightful guidance with wine recommendations to club members, Experience utilizing Zendesk/Solidus

Managing the entire sales cycle from finding a client to securing a deal; Making 'pitches' to win new business; Working with management to devise a campaign that meets the client's business needs and budget; Presenting campaign ideas and costings to clients; Negotiating with clients, solving any problems and making sure deadlines are met; Maintaining good customer relations

First point on contact at an extremely busy pain management practice helping patients navigate the registration process, Liaison for all patient concerns, Received & qualified all incoming referrals, Verified patient insurance eligibility and plans , Handled scheduling/rescheduling of all new patients, Documented activity in monthly new patient reports, Contacted referring providers to obtain necessary additional medical records/info, Entered/Updated patient data into EMR software MedManager & maintained spreadsheets of all patient contact, Confirm all new patient appointment

Responded to high volume of provider telephone inquiries; Researched policy issues, analyze EOBs and claim history, recommend resolution to the issues, implemented resolutions once approved and communicated outcome to providers within established time frames, and maintained follow-up communications. Researched, resolved, adjudicated and communicated outcome of CIFs, claim tracers, and general claim correspondence within established time frames. Entered, processed and resolved paper and electronic claim types 01, 03, 04, 05, 07 and 08 within established standards. Recorded daily production statistics and related activities on appropriate reports; turn all logs and reports in to Claims Customer Service Manager.

Responsible for maintaining daily website maintenance, testing new web application functionality & assisting in web marketing project implementations.

Responsible for daily site maitenance, interfacing customer service issues, as well as web application testing, new product development and implementation for a high volume real estate-based website.

Responsible for testing consumer web implementations of a unique seamless audio/viedo codec utilizing WMP, and later for software release of the same code.