• Manage company operations to a granular level• Manage continual employee development and training of new project managers • Manage all project manager and employee work-loads and work schedules• Directly manage continual development of 50+ employees• Ensure tidy project management of 16-35 weekly projects, budgets ranging from $2k to $250k per project, including all stakeholder communication and expectations and reports• Develop and implement new Human Resources policy and procedures• Tackle all Human Resources communication between office staff and spanish-speaking employees • Develop and implement new systems, policies, and procedures to reduce office staff work loads and decrease overhead• Advise and consult with CEO directly on appropriate business practices, policies, procedures and new operational pursuits• Design and implement new and more efficient reporting materials for all levels of management• Manage all customer service interactions after initial customer contact, through job progress, and after job completion• Track, maintain, and report efficient operating budgets• Manage and fulfill an accurate payroll for all company employees weekly• Increased company revenue from $3M to $5M annually within the first year of employment• Increased production from $250k/mo to over $600k/mo without lowering quality or efficiency and without increasing production costs

• Advise managing attorneys on appropriate presentation data and materials for client retention and acquisition.• Analyze and prepare data reporting materials including client monthly, quarterly and annual reporting packages.• Design reporting and presentation templates for future reporting needs.• Provide project management training and instructional materials for managing attorneys and paralegals.• Consult partners and managing attorneys on best practices for building value in firm's services. • Consult managing attorneys in data capture and measurement of employee KPIs.

• Created, and Implemented dynamic employee KPI tracking and dashboarding methods for Professional Services, Implementation teams, and the PMO using Salesforce to provide accurate data measuring, historical tracking, and reporting to employees and their superiors across the company.• Placed BI cube historical and financial reporting data along with its accompanying supportive documentation and training within 2-clicks of the mouse of all employees, enterprise-wide, through the creation of an extensive Business Intelligence Data Dictionary.• Built the business applications Program Manager position, with all supporting, training, and ramp-up documentation for rapid role transition when necessary.• Acted as the Program Manager for the Business Application Management Program, providing instruction and training to new and existing application managers, as well as ensuring accountability, giving vision, and providing supporting resources to application managers.• Managed the release of the inContact Auto Attendant (PBX), allowing customers to be automatically routed and transferred to an extension based on employee skill or customer preference without the intervention of a receptionist, regardless of employee geography, creating an estimated $300,000+ initial annual profit. • Slashed ticket creation by 25% through the design and implementation of a searchable Sharepoint self-help, customer-facing troubleshooting guide.

• Developed market strategy, advising on formation of business structures, drafting policies and structuring commercial transactions.• Oversaw marketing, advertising and promotional planning.

• Developed small business credit card security proposals & procedures in compliance to Payment Card Industry security standards.• Educated businesses on the required security standard from MasterCard and Visa in an effort to prevent credit card theft and fraud.

• Worked under project manager and along side general laborers in demolition, land preparation, pouring cement, laying brick, and cultivation of live greenery and flora.• Assisted landscape designer in landscape architecture design, planning and implementation.

• Acted as a liaison between upper management, employees and organizations while analyzing the effectiveness and efficiency of business strategies.• Managed employee up-training through the creation of employee training documentation, processes and questionnaires to ensure training retention and continued development in one-on-one meetings.• Created and managed company-wide employee newsletter to aid in employee morale.

• Inspired clientele through digitally designing visual concepts for advertisements, brochures, websites and corporate identities using HTML, CSS, Adobe Flash, & Adobe Photoshop.• Captured business advertising objectives with digital photography on location and in studio, enhanced with Adobe product suite.

• Cultivated and maintained customer relationships through identifying and providing technology solutions to resolve customer concerns.