Senior Manager And Head Of It Infrastructure And Application Support
Current• Oversees the operations of 2 IT support units (IT Infrastructure and Application Support), providing leadership and mentoring for a team of 14 IT Engineers, and managing staff scheduling, performance evaluations, recruitment, development, and promotion to effectively support over 600 employees.• Manage annual budget planning and allocation for IT resources, projects, and operations, ensuring optimal use of funds and alignment with organizational goals.• Liaises with clients and the editing team to streamline the end-to-end editing workflow and content delivery process, attends meetings to understand clients' technological needs, provides technical solutions and proposals, conducts technical presentations, demos, and orientations, and maintains strong relationships with clients and other functional managers.• Oversee the day-to-day administration and maintenance of mission-critical systems and cybersecurity systems.• Monitors hardware and software acquisition and deployment, including inventory of licenses and warranties.• Composes documentation, memorandums, and monthly reports for the Technical Division head, providing insights and updates on Departmental activities and performance.• Acts as a key advisor to the Leadership and Executive members (C,D ranking personalities) of the Department regarding any IT-related matters, digital development as well as planning of long-term goals of the organization.• Reviews and deliberate on product SLAs /contracts with superiors, monitor hardware contracts and maintenance agreements for timely renewals, and ensure compliance and optimized utilization of software contracts, subscriptions, and EULAs. • Handles coordination and maintains positive relationship with vendors and suppliers safeguarding the interest of the Department and continuous support of suppliers to our organization. • Provides expertise in Project Management service in support to all the Department’s Technological undertakings.
