İbrahim Tolga Özsoy Email & Phone Number

*In addition to Expert Specialist workflow and responsibilities;*Controlling access to government-provided information within the scope of data security. Monitoring of the personnel who are open to access and monitoring accessible screens.*For the suspicious situations detected, asking for defense or compliance from the managers and sharing with the Inspection Department and internal control units. Carrying out modeling and development studies for this process.

İstanbul, Türkiye

*In addition to Senior Specialist workflow and responsibilities;*Monitored the in-bank information output, examined the files output from sources such as mail, USB, Html and blocking them if necessary. Shared the defenses and conformity with the Inspection Department by contacting the manager when the abuse is detected.*Transfered preliminary information to the product management before the project about the new products that touch card payment systems. Provided direction to the… Show more *In addition to Senior Specialist workflow and responsibilities;*Monitored the in-bank information output, examined the files output from sources such as mail, USB, Html and blocking them if necessary. Shared the defenses and conformity with the Inspection Department by contacting the manager when the abuse is detected.*Transfered preliminary information to the product management before the project about the new products that touch card payment systems. Provided direction to the projects suitable for the feedback received from our unit. Examined Authorizational problems after the project transition and product management, creating a bridge between Callcenter and IT.*Provided in-bank authorization training, if needed Show less

*In addition to Supervisor workflow and responsibilities;*Investigated the cases which could not be solved by the team and created alternative solutions.*Before putting into practice each project that touches the authorization module, analysis documents to ensure that the shortcomings related to authorization are identified and added to the project. *Determining the suitability of Visa, Mastercard and BKM regulations within the framework of the authorization rules and the decline codes… Show more *In addition to Supervisor workflow and responsibilities;*Investigated the cases which could not be solved by the team and created alternative solutions.*Before putting into practice each project that touches the authorization module, analysis documents to ensure that the shortcomings related to authorization are identified and added to the project. *Determining the suitability of Visa, Mastercard and BKM regulations within the framework of the authorization rules and the decline codes to be returned after these projects*Determined the scripts and actions to be taken and agent referrals to be returned by Callcenter about the customer effects that would occur as a result of projects that touch card payment systems. Ensured coordination with the Callcenter.*Determined and monitored the risk parameters of Visa, Mastercard and BKM stand of newly released products related to card payment systems. Show less

İstanbul, Türkiye

*Prepared monthly and daily based reports of transaction workload and employee performance.*Managed work distribution, overtime, annual permit, lunch breaks and tickets of the team.*Prepared weekly shift plan and accordingly organized transportation of employees.*Trained new staff, monitored their performance during trial period and reported to the manager.*Tested the DRC (Disaster Recovery Center) and performed system checks.Controled and calibrated staff who were 24/7… Show more *Prepared monthly and daily based reports of transaction workload and employee performance.*Managed work distribution, overtime, annual permit, lunch breaks and tickets of the team.*Prepared weekly shift plan and accordingly organized transportation of employees.*Trained new staff, monitored their performance during trial period and reported to the manager.*Tested the DRC (Disaster Recovery Center) and performed system checks.Controled and calibrated staff who were 24/7 monitoring fraudulent activities of transactions.*Supported call center to inform customers about their credit or debit card decline reasons.Supervised the team who were supporting call center. Checked up on their feedbacks and in case of mis flow gave notice and calibrated them.*Reported decline ratios received from card payment systems. Supported product management strategies by reporting these declines weekly and monthly to senior management. According to decline ratio changes informed product management teams and let them change strategies. Monitored decline ratios daily and according to peek or down status, detected system, maintanence and production errors.*Determined how many customers were affected during the problem period and the amount of loss to the bank after determining the problems arising from the existing connection lines of the bank's POS machines and connections to Visa, Mastercard and BKM. Show less

*Monitored fraudulent activities of transactions 24/7 made with credit card, debit card, P.O.S. and alternative distribution channels in order to prevent any loss.*Supported call center to inform customers about how the transaction would be completed in case of decline from credit card or debit card.*Detected common location (CPP) in card copying events and blocked risky cards .Called customers in order to confirm risky transactions (Turkish and English).*Made cancellation… Show more *Monitored fraudulent activities of transactions 24/7 made with credit card, debit card, P.O.S. and alternative distribution channels in order to prevent any loss.*Supported call center to inform customers about how the transaction would be completed in case of decline from credit card or debit card.*Detected common location (CPP) in card copying events and blocked risky cards .Called customers in order to confirm risky transactions (Turkish and English).*Made cancellation correspondence of the authorizations approved by the merchants.*Provided POS support service to merchants having problems with pos machines.*Checked the operation of the existing connection lines of the bank's POS machines and connections with Visa, Mastercard and BKM. In the event of any interruption, instantaneous tests were carried out to determine the source of the interruption and were precisely guided about the source of the problem so that IT Operations could intervene.*Checked the functionality of the system after the production releases. If any problems were detected, the teams who were responsible for the release were informed immediately about the source of the problem. Show less

İstanbul, Türkiye

*Provided authorization service after providing necessary controls to member merchants having problems with POS machines.*Provided POS support service to merchants having problems with pos machines.*In case the approval of high-volume transactions could not be obtained for foreign customers, contacted Issuer bank and conducted the necessary negotiations for approval of the transactions that had been declined.*Making cancellation correspondence of the authorizations approved by the… Show more *Provided authorization service after providing necessary controls to member merchants having problems with POS machines.*Provided POS support service to merchants having problems with pos machines.*In case the approval of high-volume transactions could not be obtained for foreign customers, contacted Issuer bank and conducted the necessary negotiations for approval of the transactions that had been declined.*Making cancellation correspondence of the authorizations approved by the merchants.*Providing all kinds of customer services to banks and companies receiving third party processing services.*24/7 fraud analysis of the transactions carried out from ATM, POS and Credit Cards and taking necessary precautions in order to provide fraud monitoring service for banks and companies that receive third party processing services.*Following the regulations published by Visa and Mastercard and ensuring coordination with the teams that will make the necessary updates according to these regulations. Show less

*Examined the payment habits of the customers, developed their profiles and gave the necessary cross-border approvals to continue their shopping based on this data.*Provided the necessary contracts and documents from the archive and prepared files in the appropriate format so that legal proceeding could be started for the customers who had payment problems.*Expenditure, payment and intra-period movement information were transferred to customers and all kinds of customer service was… Show more *Examined the payment habits of the customers, developed their profiles and gave the necessary cross-border approvals to continue their shopping based on this data.*Provided the necessary contracts and documents from the archive and prepared files in the appropriate format so that legal proceeding could be started for the customers who had payment problems.*Expenditure, payment and intra-period movement information were transferred to customers and all kinds of customer service was provided.*Payment problems and questions were answered on the phone. Show less

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