Exploring ways to make African Data, Actionable Intelligence.

Optimized customer experiences by analyzing large-scale interaction data through Qualtrics, identifying key improvement opportunities across digital and branch channels. Managed Net Promoter Score (NPS) monitoring across all channels, improving communication between branches and customers. Provided strategic analysis and recommendations to enhance understanding of BMO's enterprise goals.

Worked with faculty at the Institute of Communication, Culture, Information and Technology (ICCIT) on the UofT Leaf+ Project: Generative AI in Teaching and Learning; to study the effect of Generative AI in the classroom.https://ocw.utoronto.ca/leaf-ai/

Integrated BMO's Accessibility plan into the 2023 sustainability report, complying with the Accessible Canada Act. Developed a change management template to standardize processes and assisted in launching SecureSign, to reduce in-branch print waste. Collaborated with cross-functional teams to redesign the intranet page and streamlined internal workflows; analyzed Service Requests to train ML models for faster complaint routing.

Acquired by Bumpa. Backed by Techstars, Google for Startups and a group of notable VCs and angels.Responsible for leading product development across web and mobile.

Founder of an innovative Youth-Led Startup in the League of Innovations Labs national virtual accelerator program. League of Innovators (LOI) is a national Canadian charity with a goal of building entrepreneurial acumen for youth, at scale. League of Innovators is a suite of accessible programs and tools to provide youth educational experiences that shorten their path to success, empower their ability to be their own boss, and amplify their impact as future innovators and entrepreneurs.