Tolulope Oladele Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• • Responsible for creating, reviewing, submitting, approving, and tracking loan applications for multiple products, with the use of Salesforce and Microsoft Excel by ensuring compliance on all loan products, to meet the goals and objectives of the company, while keeping customer satisfaction as priority. • Verification of all relevant documents to expedite the approval process, including reference checks with employers through the use of five9, to ensure compliance is met and deliverables are turned in on time.• Collaborating closely with the sales team of over 40 employees and 6 managers by effectively communicating needs and proffering meaningful solutions using creative thinking skills needed to achieve collective success.

Vancouver, British Columbia, Canada

• Assessed and met customer needs by building rapport and engaging in active-listening skills while providing viable solutions.• Acquired knowledge of all products, delivery policies, service standards as well as maintained up-to-date knowledge on latest trends in sales promotions, product updates and service changes to adequately answer all customers inquires.• Organized garments to ensure proper display of the store at all times to improve customer experience.• Managed payments of funds for purchased goods by operating cash registers, processing purchases and returns to meet the company’s financial targets.• Maximised profit opportunities by effectively managing time and resources to meet sales objectives.

Vancouver, Canada Area

•Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.•Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.•Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.•Washed and sanitised dishes after every use to protect customers.•Took customers' orders by recording requested menu items, substitutions and add-ons.•Worked with food service team members to handle every customer need and build brand loyalty.•Organised food items on serving trays and in carry-out packages to deliver complete orders to customers.•Cleaned and sanitised kitchen equipment, service and dining areas to prevent spreading germs.•Resolved customer concerns and relayed relevant information to supervisor.•Accepted payments and made change to process transactions.

Nigeria

• Managed multiple fashion designing projects of $150k+ from inception to completion, ensuring all customer requirements are met on time.• Coordinated with designers, seamstresses and clients to ensure project timelines, quality standards and budgets were maintained.• Oversaw project schedules, resource allocation and quality control, guaranteeing that projects met and exceeded customer expectations.• Collaborated with design team to interpret and execute custom tailoring requests.• Managed projects that resulted in 45% increase in customer satisfaction and 77% customer retention.• Developed branding, advertising, and marketing strategies to establish a strong presence online which increased social media presence by 25%.• Delivered excellent customer service by accomplishing creative visions which were delivered in a timely manner.

Nigeria

• Coordinated and managed project timelines, milestones, and deliverables, ensuring timely completion of research objectives.• Collated data from various individuals through interviews and in-depth research for the purpose of aiding the organization in handling HIV/AIDS awareness related projects. • Educated the respondents on HIV/AIDS awareness and worked closely with counsellor testers by referring respondents for HIV/AIDS testing.• Prepared tables, graphs, fact sheets and written reports summarising research results, combining both qualitative and quantitative analysis to present the gathered data, while helping in meeting the organization’s goals.

Nigeria

•Created original content and articles for weekly publications.•Prepared and disseminated press releases for the company and clients.•Performed clerical tasks for senior team members.•Reviewed and corrected materials prepared by other team members to proofread and edit for spelling, grammar and style.•Developed and deepened relationships with media outlets and clients.•Attended meetings and events on behalf of the team, and wrote down the news stories from the events for publications.

Master'S Degree, Global Leadership And Administration

Bachelor'S Degree, Communication And Media Studies