Tom Abbott Email & Phone Number

Sioux Falls, South Dakota Area

Financial Services, Sioux Falls•Manage the design, delivery and continuous improvement of training material•Train newly hired employees on company policies and systems both on-site and at supplier sites.•Proactively work with the Management team to identify and resolve issues and continue internal development of associates•Actively participate in progressive disciplinary process for employees not able to meet or maintain standards of excellence.•Coaching and development of associates in transition from training to production teams, including quality assurance.

Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution•Follow regulation guidelines to protect customer information•Perform account level research and advise customer of products that may benefit them•Oct 2011 –March 2013 – Manager, TJ Kerner’s Tavern, Parker, SD1.) Manage day to day operations of Bar/Restaurant2.) Supervise and coaching of full time and part time associates3.) Event planning and Inventory Management

Answer Inbound inquiries about past due accounts2.) Work with customer to resolve debt3.) Meet monthly productivity goals4.) Process paperwork for settlements, bankruptcies, and client referrals

Diploma, Business Administration And Management, General

Business Admin, Entrepreneurship degree

Education record